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Decom & Access Migrations Consultant
What you’ll be doing...
The project manager under Decom & Access Migrations will be responsible for the implementation and execution of the strategies and programs targeted to improve the customer experience and simplify Verizon’s wireline service delivery. Our team aims to improve our long-term wireline cost structure by leveraging the best network, simplifying product sets, streamlining service options, and retiring outdated assets. The project manager is responsible for migrations of services that are being withdrawn and will be responsible for the implementation and execution of the program plan that allows for efficient customer migrations. Additionally, the project manager will lead proactive customer outreach and present opportunities to customers. The PM is responsible for managing the scope and timelines of migrations activities; including engagement and communications with customers, mapping migration timelines, providing quotes, contracts, and orders in conjunction with the Sales and Sales Engineering team for replacement products and associated disconnects. Tracking progress against deadlines, orders placed, disconnect orders.
- Working with or within the Global Enterprise, Public Sector and Frontier Enterprise space.
- Working with our customers, partners, and across lines of business to solve complex issues deriving from customer migrations.
- Analyzing information to determine the best course of action that is in compliance with company and legal standards.
- Sharing knowledge and experience to enhance the technical and analytical capabilities of the PMO teams.
- Tracking migrations 30/60/90 days to help identify key milestones critical to the overall program goals.
Job Functions:
1. Product Migration & Decommissioning Execution
- Decom Notice Follow-up & Customer Engagement: Proactively engage customers following decommissioning and rate increase notices to explain options and migration pathways.
- Holistic Account Impact Coordination: Map all overlapping price-ups and decoms across an account to deliver a single, consolidated migration roadmap rather than piecemeal follow ups.
- Disconnect Order Processing: Generate and submit disconnect orders on behalf of sales and customers upon migration cutover.
- Migration Tracker Maintenance: Update systems to maintain real-time status across all active migrations for KPI measurements
2. Catch Product Quoting, Contracting & Order Entry
- Catch Product Solutioning: Identify and propose modern replacement services (e.g., Dedicated Internet, FWA, Ethernet, VoIP/SIP) in coordination with Sales and Solution Architects.
- Quoting & Contract Development: Generate quotes and contract documents in internal tools (SFDC/MSD, Current Platform, ProQuest, GCT).
- Order Placement: Submit clean orders into delivery systems to ensure timely provisioning.
- Coordination with PMO, Defend and customer service teams as appropriate
What we’re looking for...
You’ll need to have:
- Bachelor's degree or four or more years of work experience.
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Possess a strong understanding of the Verizon internal and external network, both legacy and next generation equipment, services, and systems.
- Project management experience and strong leadership and interpersonal skills
- Experience with Google enterprise (Sheets, Slides, Gemini, etc.)
Even better if you have one or more of the following:
- Familiarity with Frontier products, services and systems
- Familiarity with Verizon products, (Network, VoIP, IP Contact Center, MNS), services and systems
- Experience with VzT ILEC legacy systems (SOP, OPTIX, FACS etc.)
- Experience on VzT ILEC products especially POTs, ISDN BRI, Analog and Digital Centrex
- Direct customer contact and engagement across all levels, consumer, small, medium and enterprise
- Previous Sales experience
- Strong decision-making and problem solving skills
- Strong communication and presentation skills
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
***This role can be located out of any US based Verizon hub location.***
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $86,000.00 - $150,000.00.Skills Required
- Bachelor's degree or four or more years of work experience
- Four or more years of relevant experience, including work or military experience
- Strong understanding of Verizon internal and external networks, legacy and next-generation equipment, services, and systems
- Project management experience
- Strong leadership and interpersonal skills
- Experience with Google enterprise tools, including Sheets, Slides, and Gemini
- Familiarity with Frontier products, services, and systems
- Familiarity with Verizon network, VoIP, IP Contact Center, and MNS products, services, and systems
- Experience with Verizon ILEC legacy systems, including SOP, OPTIX, and FACS
- Experience with Verizon ILEC products, including POTS, ISDN BRI, Analog Centrex, and Digital Centrex
- Direct customer contact and engagement across consumer, small, medium, and enterprise segments
- Previous sales experience
- Strong decision-making and problem-solving skills
- Strong communication and presentation skills
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
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Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
Integrity. Respect. Excellence. Accountability. These are some of the key values at the heart of our Credo. This code of conduct lays out how we show up as a responsible business every day. It is the blueprint that inspires us to live up to the highest standards and defines who we are and how we work.
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