Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule:
Full timeShift:
Day (United States of America)Address:
3100 E FLETCHER AVECity:
TAMPAState:
FloridaPostal Code:
33613Job Description:
- Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution.
- Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
- Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system.
- Achieves individual key department performance objectives such as quality assurance and productivity.
- Handles sensitive matters courteously and professionally, escalating to leadership when appropriate.
Knowledge, Skills, and Abilities:
• Ability to articulate the mission of AH and its affiliated Network Access Centers [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
Education:
• Associate [Preferred]
• High School Grad or Equiv [Required]
Work Experience:
• 1+ year of prior experience in a call center or customer service environment [Required]
• Experience in a healthcare setting focused on patient care [Preferred]
Licenses and Certifications:
• Certified Medical Interpreter (CMI) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$15.87 - $25.38Background Screening Requirement (Florida Law)
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Skills Required
- Ability to articulate the mission of AdventHealth and its affiliated Network Access Centers
- Strong attention to detail and ability to take initiative to resolve inquiries and issues
- Demonstrated personal commitment to promoting and providing excellent customer service
- Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
- Exhibits desire to continuously learn, improve service delivery, and work in a team environment
- High School Graduate or Equivalent
- 1+ year of prior experience in a call center or customer service environment
- Associate degree
- Experience in a healthcare setting focused on patient care
- Certified Medical Interpreter (CMI)
- Florida Level 2 background screening (including fingerprinting) as required by state law
AdventHealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AdventHealth and has not been reviewed or approved by AdventHealth.
-
Healthcare Strength — Comprehensive medical, dental, vision, and pharmacy coverage is offered with multiple plan options and 100% coverage for preventive care. Wellness programs and mental health resources are included to support whole-person well-being.
-
Retirement Support — Retirement programs include the Adventist HealthCare Retirement Plan with employer cash contributions and matching for employee contributions. Additional financial protections include disability and life/AD&D insurance and tax-advantaged accounts.
-
Wellbeing & Lifestyle Benefits — Whole-person resources feature mental-health support (e.g., Lyra), wellness initiatives, and an Employee Assistance Program. Tuition assistance, education pathways via AdventHealth University, and employee discounts add lifestyle and career value.
AdventHealth Insights
What We Do
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 80,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care. Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 50 hospital campuses and hundreds of care sites in diverse markets throughout nine states.
