We are looking for a Service Architect who will operate within the Plan/Build/Run framework with a strong focus on the Run function. The ideal candidate will support operational excellence by implementing monitoring, executing documented procedures, contributing to automation, and maintaining accurate operational documentation. This role partners closely with SLOs, SMEs, and Operations teams to ensure service stability, reliability, and continuous improvement.
Primary Responsibilities:
- Operational Execution
- Implement monitoring, alerting, and dashboards in line with established standards, while identifying and recommending improvements
- Maintain and execute DR playbooks and Methods of Procedure (MoPs); proactively identify gaps and enhancement opportunities
- Perform scheduled configuration drift checks and carry out remediation activities under guidance
- Support incidents, FDOB readiness, and war-room activities as part of the escalation chain; execute recovery steps safely
- Automation & Efficiency
- Identify manual operational toil and contribute scripts or automation requests for review and implementation
- Operational Excellence
- Build and maintain alerts and dashboards; ensure runbooks remain current, accurate, and testable
- Execute MoPs with discipline, ensuring validations and outcome documentation are completed
- Knowledge & Expertise
- Maintain an up to date understanding of Optum's network environments and associated technology dependencies
- Produce and maintain accurate network flow diagrams and service dependencies for changes and incidents
- Collaboration & Support
- Partner with SMEs for training, escalations, and solution development; share knowledge with peers through documentation and knowledge transfers
- Support SLOs with change planning, test execution, and post implementation validation
- Service Stability & Improvement
- Participate in Day 2 validations, continuous improvement initiatives, and on call rotations as scheduled
- Cross Service Coverage Requirement
- Be responsible for at least one of the following services (progressing to two over time):
- SDWAN, Wireless, Employee VPN, EAC/ISE, Remote Site Switching
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Required Qualifications:
- 3+ years of experience in network engineering, network operations, or service delivery roles
- Experience with automation/scripting (e.g., Python, Ansible) and observability platforms
- Solid foundational knowledge across network platform
- Proven excellent documentation skills and effective written/verbal communication
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Top Skills
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future.
We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business, the responsibilities of a job, and your preference for more flexibility. These models are core on-site 5 days/week, hybrid 3 day/s week and telecommute or fully remote.
