Ready to contribute to innovative IT projects across diverse industries?
Join one of Australia’s most awarded IT companies and make your mark.
About Us
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
We are seeking a skilled and motivated Network Engineer to join our Support Engineering team. The ideal candidate will be responsible for designing, implementing, and maintaining our client’s network infrastructure to ensure optimal performance and security.
Key Responsibilities
- Provide 1st Level remote and on-site support to a diverse range of customers.
- Prioritise, progress and resolve network related faults and requests.
- Ability to understand, prepare and maintain technical documentations (network diagram, as built)
- Deliver timely support by following process and keeping clients informed at every stage.
- Proactively monitor and maintain managed network devices while identifying and resolving risks;
- Be part of rotational on call roster for after hours support.
Requirements
- Cisco CCNA Certified
- Hands-on experience in supporting Networking infrastructure (Firewalls, Switches, Routers, Wireless Access Points)
- Basic experience in troubleshooting and implementing firewall policies, Client VPN, WAN/ISP Uplinks, Wireless Access Points
- Foundational understanding of core protocols like DNS and DHCP
- Strong and effective communication and interpersonal skills
Desired Skills
- FortiGate Certified (NSE) or similar
- Basic understanding of BGP, IPSec and SDWAN
- Familiar with some sort of Unified Threat Management Platform (Fortinet or Palo Alto or Sophos etc)
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
- A culture that values learning, development, and career progression.
- Flexible working arrangements and onsite client opportunities.
- Competitive bonus structure and certification support.
Top Skills
What We Do
Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. We continue to deliver on this promise, helping your business achieve more by transforming your IT for better business performance. Whether your requirements are large or small, we have you covered with our core offerings including IT & Cloud, Cyber Security and Automation.
With businesses more reliant on information technology than ever before, staying ahead of innovation and trends in IT is increasingly complex. With a proven framework and specialised advice we will; lead you through the process, simplify your IT environment and secure your most important assets. By transforming your environment this way, we aim to strengthen the link between business objectives and IT strategies, so you don’t have to. In the world of fast-paced technology we are here to help organisations every step of the way, leaving your team free to focus on your business.
With over 20 years’ experience we’re recognised as industry leaders and accredited to the highest levels in the design, delivery and support of the latest technologies. We partner with market-leading global and local vendors to deliver you world class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.
We are the missing link between where you are and where you want to be.
