The Role
Installs, configures, maintains, and troubleshoots firewall appliances, servers, operating systems, networking equipment, and lab infrastructure. Supports engineering and QA teams across global labs and data centers, maintains uptime, performs root-cause analysis, manages backups, patching, hardware refreshes, inventory, and documentation. Uses Linux, virtualization, scripting, and Infrastructure as Code principles while tracking work through JIRA and scrum processes.
Summary Generated by Built In
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry- leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos is cybersecurity made simple.
We are looking for an On-Site Network Engineer to join our Network Security Group in Pittsburgh, PA. Sophos NSG develops industry leading Firewall, Secure Wi-Fi, and Secure Web Gateway products. This is not a remote work position.
The engineer will assist in building, supporting and deploying the hardware and software for development and quality assurance teams across global Sophos labs/data-centers. This individual will apply his/her skills in systems administration and network administration to support the usage needs of the engineering teams and the broader organizations. Along with technical skills, the position requires someone who can maintain careful documentation and keep the extensive lab inventory current in a DevOps fashion based on Infrastructure as Code principles.
What You Will Do
- Hands-on, in office/lab, NSG-ELS team support of the following
- Install, network and configure firewall appliances, servers and other hardware in the labs
- Install necessary software (typically Linux distributions) in a reproducible manner.
- Ensure maximum lab uptime meeting internal organization SLAs.
- Support the engineering teams in performing product development and testing and day-to-day operations and maintenance.
- Root Cause Analysis of recurring lab infrastructure challenges
- Diagnose and fix hardware or software problems as necessary in supported systems
- Maintain IT components as needed. Configure and maintain networking and site infrastructure (switches, routers, security components, VPNs etc.) as required
- Implement improvements to existing Labs Infrastructure
- Perform backup/restore activities for network device configurations, maintain accurate inventory and documentation, and support lifecycle management (patching, hardware refresh, and decommissioning).
- Responsible for capturing work activity in JIRA and plan effort accordingly using scrum principles
What You Will Bring
- Associate degree in Information Technology, Networking, Computer Science, or related field, along with at least 2 years’ related experience in network system administration and support experience.
- Hands-on experience installing and configuring a wide variety of servers, operating systems, and security appliances in a datacenter environment.
- Good working knowledge of network protocols and services (e.g., Transmission Control Protocol (TCP)/Internet Protocol (IP), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP)), routing and switching concepts, VLANs, Wifi, and network monitoring tools.
- Experience with firewall administration and VPN technologies.
- Comfortable in navigating a Linux command line and OS through command line.
- Able to debug Linux system and networking issues.
- Experience with virtualized environments such as VMware vSphere, vCenter, Proxmox (KVM).
- Basic knowledge of MySQL database administration and troubleshooting.
- Basic knowledge of Shell scripting and Python scripting for configuration, automation, and troubleshooting.
- Excellent communication skills, written and verbal.
- Excellent organization and time management abilities.
- Onsite availability is a must.
- Hands-on experience with DHCP and DNS server configuration, administration, and troubleshooting.
- Working knowledge of Windows Server and Active Directory, including user and group management.
- Experience working in Software/Hardware QA or a similar testing environment
Desired Skills:
In the United States, the base salary for this role ranges from $60,000 to $100,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Skills Required
- Associate degree in Information Technology, Networking, Computer Science, or a related field
- At least 2 years of related network system administration and support experience
- Hands-on experience installing and configuring servers, operating systems, and security appliances in a data center environment
- Knowledge of TCP/IP, DNS, DHCP, routing, switching, VLANs, Wi-Fi, and network monitoring tools
- Experience with firewall administration and VPN technologies
- Ability to navigate and troubleshoot Linux through the command line
- Experience with VMware vSphere, vCenter, or Proxmox KVM virtualized environments
- Basic MySQL database administration and troubleshooting knowledge
- Basic Shell and Python scripting experience for configuration, automation, and troubleshooting
- Excellent written and verbal communication skills
- Strong organization and time management abilities
- Availability to work onsite in Pittsburgh, Pennsylvania
- Hands-on DHCP and DNS server configuration, administration, and troubleshooting experience
- Working knowledge of Windows Server and Active Directory, including user and group management
- Experience in software or hardware QA or a similar testing environment
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
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Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
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Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
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The Company
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
