Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
- Takes responsibility for problem resolution and troubleshooting during project lifecycle.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
- Compiles and maintain project administration (Time Capture and feedback to stakeholders).
- Conducts elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Performs any other related task as required.
- Developing understanding and appreciation of technical design and business principles.
- Developing knowledge of fundamental project and administration ability.
- Displays customer engagement skills.
- Demonstrate. relevant domain specialist knowledge.
- Good verbal communication skills.
- Client focused and display a proactive approach to solving problems.
- Ability to work under pressure.
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Collaboration -
- Valid CCNP Collaboration certification required (Voice certification preferred)
- Customer experience -
- NICE plus one additional NICE Engage NCSE and / or NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
- Additional -
- Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform Avaya VOIP Integrations; Cisco VOIP Integrations.
- Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
- Avaya plus one or two additional Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration
- Verint including Workforce Management (WFM); Interactions; Speech
- Genesys foundational courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
- Genesys level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX - Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management
- Data Center -
- Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
- End User Compute -
- Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified; Teams Administrator Associate; Microsoft Certified Solutions Associate; Server 2016.
- Networking -
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
- Security -
- Azure Certified Security Engineer / PCNSA / FCA / CCNA Security; Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, is advantageous.
- Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.
- Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
- Moderate level of experience engaging with clients and conducting presentations.
- Specific Required experience (Specific to Collaboration) -
- Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
- Moderate level experience engaging with clients and conducting presentations.
- Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
- Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
- Moderate level experience with Border Element, media resources, SRST/SRSV.
- Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
- Working experience with CME/CUE.
- Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
- Moderate level experience with Webex Calling solutions.
- Moderate level experience with voice carrier systems i.e. – Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
- Moderate level ARC and Call Cabinet experience is advantageous.
- Specific Required experience (Specific to Networking) -
- Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
- Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level of experience in diagnosis and troubleshooting.
- Specific Required experience (Specific to Security) -
- Moderate level experience in SOC Analysis Operations.
- Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
- Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
- Moderate level experience in technical support to clients.
- Moderate level experience in handling security incidents end to end.
- Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
- Moderate level experience in log collection mechanism such as Syslog, Log file, DB API.
- Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
- Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related field
- Moderate experience in technical implementation engineering across networking, data center, security, customer experience, collaboration, or end-user computing
- Moderate experience engaging with clients and conducting presentations
- Moderate experience with networking technologies including routing, switching, wireless, SDI distribution, and core and access layers
- Moderate experience diagnosing and troubleshooting technical issues
- Professional-level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, or ACMP
- Valid CCNP Collaboration certification for collaboration specialization
- Moderate experience with Cisco Unified Communications and collaboration platforms for enterprise deployments
- Moderate experience with voice gateways, border elements, media resources, and SRST/SRSV
- Moderate experience with VMware, Cisco UCS servers, and Wireshark
- Moderate experience with SOC analysis operations, SIEM, cloud platforms, firewalls, IDS/IPS, proxies, and security incident handling for security specialization
- Knowledge of ETL concepts, data processing at scale, and data stream pipelines through Terraform
- Voice certification
- ARC and Call Cabinet experience
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
