The Role
Perform advanced network diagnostics, root-cause analysis, incident resolution, OEM support coordination, configuration and firmware maintenance, upgrades, monitoring, hardware swaps, and design issue escalation. Maintain technical documentation, assess changes for the Change Advisory Board, mentor Level-2 staff, and implement permanent fixes for recurring incidents.
Summary Generated by Built In
- Advanced Diagnostics at system, application, and infrastructure level.
- Root‑cause analysis for major/recurring incidents; own permanent fixes.
- Manage OEM support cases under SLA.
- Configuration, firmware, and software maintenance; coordinate upgrades.
- Preventive maintenance and predictive monitoring.
- Maintain design documents, SOPs, and knowledge base; mentor Level‑2 staff.
- Provide technical assessment to Change Advisory Board.
- Perform Level‑2 diagnosis, hardware swaps, and escalate design issues.
Requirements
Aruba (ACMA/ACSA) or Cisco (CCNA).
ITIL Foundation.
3+ years hands‑on experience in similar environments.
Skills Required
- Aruba ACMA or ACSA certification, or Cisco CCNA certification
- ITIL Foundation certification
- At least 3 years of hands-on experience in similar environments
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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