Role is onsite in Louisville, KY or Plano, TX
What does success look like?
• Ensure proactive monitoring of platforms and rapid resolution of high impact issues
• Create processes and enhancements that drive efficiency and consistent results
• Resolve customer incidents quickly and effectively
• Outside the box thinking to break through status quo and lead continuous improvement
Daily Operations
• To be a support engineer on the team to help troubleshoot and provide help and guidance.
• Excellent communication in English to be able to speak with business stakeholders on projects and initiatives.
• Day to day network performance monitoring
• Network troubleshooting and fault analysis
• Trouble ticket creation and response using Service Now
• Provide on-call support for high priority issues
• Recommends and implements network solutions based on network best practices
Education Requirement
• BS/BA degree or equivalent experience
Experience Requirements (and other qualifications)
• 3-5 years of experience in Cisco networking
• Intermediate understanding of ITIL industry standards, best practices and audit requirements
• Experience with Meraki Wireless, Cisco Identity Services Engine (ISE), Routing protocols (BGP, EIGRP, Static), closet switches, WAN connectivity, SD-WAN, QoS, AAA, and Azure Cloud
• Experience with Palo Alto Firewalls a plus
• Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, and Excel
Other Skills/Characteristics
• Can work independently as a remote extension of a larger team.
• Excellent communication skills
• Ability to work independently as well as in a team environment
• Able to work in a fast-paced environment
• Positive, flexible, and self-motivated attitude
• Detail oriented with excellent follow-up skills
• Excellent organizational skills with the ability to manage time and multiple priorities
• Strong analytical skills and problem-solving skills, ability to take a problem and solve it in a quick and efficient manner
• Ability to handle highly confidential information/materials
• Exceptional customer service skills and negotiation/influence skills in an executive-level environment
• Ability to grasps new materials quickly and apply new information, concepts and procedures in a constructive manner
• Ability to manage high stress, demanding situations
Salary Range: 98,400 - 115,800
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Responsibilities- To be a support engineer on the team to help troubleshoot and provide help and guidance.
- Excellent communication skills in French and English to be able to speak with business stakeholders on projects and initiatives.
- Day to day network performance monitoring
- Network troubleshooting and fault analysis
- Trouble ticket creation and response using Service Now
- Provide on-call support for high priority issues
- Recommends and implements network solutions based on network best practices
EXPERIENCE (and other qualifications):
3-5 years of experience in Cisco networking
- Intermediate understanding of ITIL industry standards, best practices and audit requirements
- Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, and Excel
Other Skills/Characteristics
- Can work independently as a remote extension of a larger team.
- Excellent communication skills
- Ability to work independently as well as in a team environment
- Able to work in a fast-paced environment
- Positive, flexible, and self-motivated attitude
- Detail oriented with excellent follow-up skills
- Excellent organizational skills with the ability to manage time and multiple priorities
- Strong analytical skills and problem solving skills, ability to take a problem and solve it in a quick and efficient manner
- Ability to handle highly confidential information/materials
- Exceptional customer service skills and negotiation/influence skills in an executive-level environment
- Ability to grasps new materials quickly and apply new information, concepts and procedures in a constructive manner
What We Do
Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the Company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. What makes Yum! a great place to work? It's our people. As the world's largest restaurant company, we invest in people capability so that our global workforce can make the most of their careers. With ongoing opportunities for personal and professional success, we've built a culture that rewards and recognizes great effort while providing the flexibility that is so important to all of us.
