We are seeking an experienced Level 3 Network Engineer to join our team. The ideal candidate will possess advanced technical knowledge and hands-on experience supporting enterprise IT environments, with a strong focus on networking, routing, virtualization, and cloud technologies.
Responsibilities
- Provide Tier 3 technical support for complex IT infrastructure and networking issues.
- Configure, maintain, and troubleshoot:
- Firewalls
- Managed switches
- Routers
- Wireless networking equipment
- Support and administer VMware virtual environments and Microsoft Azure cloud infrastructure.
- Monitor network performance, security, and system availability.
- Assist with server administration, backups, disaster recovery, and system upgrades.
- Support and troubleshoot IP and cloud-based phone systems.
- Work with vendors and internal teams to resolve escalated technical issues.
- Maintain documentation for network configurations, procedures, and systems.
- Participate in project planning, deployments, migrations, and infrastructure improvements.
Required Knowledge, Skills, and Abilities
- 5+ years of IT support or systems/network administration experience.
- Strong real-world experience with:
- Networking and routing
- Firewalls and network security
- Managed switches
- VMware virtualization
- Microsoft Azure
- Experience supporting IP/Cloud phone systems.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows Server environments, Active Directory, DNS, DHCP, and VPN technologies.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Industry certifications such as:
- CompTIA Network+
- Cisco CCNA
- VMware VCP
- Microsoft Azure certifications
- Experience in K-12, higher education, or government environments is a plus.
Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!
- You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- You’ll work with large, sophisticated, and progressive clients throughout North America
- We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.
Notices
Skills Required
- 5+ years of IT support or systems/network administration experience
- Strong experience with networking, routing, firewalls, managed switches, VMware, Microsoft Azure
- Excellent communication and customer service skills
- Industry certifications such as CompTIA Network+, Cisco CCNA, VMware VCP
What We Do
In North America, NRI is a business and technology solutions consultancy. Guiding our clients from insight to execution, we design and deliver solutions that fuel growth, grow profitability, and deliver innovation with impact. When you partner with NRI, you gain more than hands-on collaboration from our North American team—you connect to a global network of cross-functional experts working to keep you ahead of change. We strategize and advise, build and transform, and protect and manage the critical systems and strategies that power modern business. From optimizing operations to driving seamless digital adoption, our solutions don’t just solve problems—they create lasting momentum.
