4 Days in the office from any of our locations in Johnston RI, ONLY - NO Exceptions.
Role is not relocation eligible.
Network Operations Center (NOC) Engineer – Tier 1
Role Overview
As a Network Operations Center (NOC) Engineer – Tier 1, you will play a critical role in supporting and maintaining the enterprise network infrastructure that enables the organization’s day‑to‑day business operations. Working alongside a team of skilled network and infrastructure engineers, you will monitor systems, respond to alerts and incidents, execute standard changes, and ensure network stability and availability.
In this role, you will leverage your foundational networking knowledge, troubleshooting skills, and customer‑focused mindset to help maintain a reliable, secure, and high‑performing network environment. This position is ideal for individuals looking to grow their technical expertise and advance their career within network operations and engineering.
Key Responsibilities
Monitor enterprise network infrastructure and proactively identify, investigate, and resolve alerts, incidents, and service interruptions.
Provide Tier 1 technical support for network‑related issues, following established procedures and escalation paths.
Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system.
Escalate complex or unresolved issues to Tier 2 (Senior NOC Engineers) with clear, detailed handoffs.
Collaborate with network engineering, IT operations, and other support teams to implement approved standard changes and service requests.
Engage second‑line support teams, field services, and third‑party vendors as required to restore services in a timely manner.
Maintain a strong focus on customer experience, service reliability, and operational excellence.
Build and maintain positive working relationships with internal teams and customers.
Required Skills & Experience
2+ years of experience in a Network Operations Center or similar network support role.
Familiarity with ticketing systems and incident/request workflows.
Working knowledge of network routing, switching, and wireless technologies, preferably with vendors such as Cisco, Aruba, or Arista.
Ability to work effectively under pressure in a fast‑paced, 24/7 operational environment.
Strong problem‑solving skills and attention to detail.
Ability to work independently, manage priorities, and follow established procedures.
Excellent verbal and written communication skills with a strong customer‑service mindset.
Demonstrated desire to learn, grow technical skills, and advance within network operations.
Preferred / Desired Skills
Experience with network monitoring or supplemental tools such as Algosec, Splunk, or Panorama.
Familiarity with network security technologies, preferably Palo Alto, Firepower, or Netskope.
Exposure to vendor circuit triage and telecommunications troubleshooting.
Basic knowledge of additional network disciplines such as Load Balancers, Proxies, or VPN technologies.
Industry certifications are a plus, including CCNA, CompTIA Network+, or PCSNA.
Why Join This Team
Hands‑on exposure to enterprise‑scale network environments.
Clear escalation paths and opportunities to learn from senior engineers.
Strong foundation for career progression into Tier 2, engineering, or security roles.
Collaborative team culture focused on learning, growth, and operational excellence.
Pay Transparency
The salary range for this position is $ 37.5 - $ 45.67 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
About UsEqual Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- 2+ years of experience in a Network Operations Center or similar network support role
- Familiarity with ticketing systems and incident/request workflows
- Working knowledge of network routing, switching, and wireless technologies
- Ability to work effectively under pressure in a fast-paced, 24/7 operational environment
- Strong problem-solving skills and attention to detail
- Ability to work independently, manage priorities, and follow established procedures
- Excellent verbal and written communication skills with a strong customer-service mindset
- Demonstrated desire to learn, grow technical skills, and advance within network operations
- Experience with network monitoring tools such as Algosec, Splunk, or Panorama
- Familiarity with network security technologies such as Palo Alto, Firepower, or Netskope
- Exposure to vendor circuit triage and telecommunications troubleshooting
- Basic knowledge of load balancers, proxies, or VPN technologies
- Industry certification such as CCNA, CompTIA Network+, or PCSNA
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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