Network Controller

Synopsis

To manage Etihad's flight network efficiently and safely, ensuring that the schedule integrity is maintained, enabling positive OTP/punctuality. To evaluate potential risks to the Etihad operation, understanding the cost implications of alternatives and providing solutions which reduce impact to our Guests. To liaise with a variety of stakeholders throughout the network in order to reach balanced operational decisions and ensure any changes are initiated effectively and communicated to the relevant parties.

Accountabilities

• Ensure that AIMS reflects the operational realities of the Etihad network at all times by monitoring and updating the information flowing into the system from the various channels including SITA, ACARS and email.
• Take immediate action for conflicts which occur within the network, investigating possible options thoroughly with the resources and stakeholders available both in NOC and externally.
• Address and respond to all safety and security risks which occur within the Business in line with the company Emergency Response Plan and as per the defined Safety Management System.
• Utilize feedback and knowledge received from stakeholders and systems to reach balanced and logical operational decisions which constantly improve the network status and the experience of our Guests.
• Communicate with stakeholders and outstations in a clear and consistent manner, ensuring that any changes or disruption which may impact the network have reached the necessary parties.
• Support the network and stakeholders by responding to all requests for information or operational assistance in a timely manner. Be respectful and professional in your communication at all times, creating a positive impression of yourself and the department.
• Initiate new or revised procedures issued by Network Control Management immediately upon receipt, understanding their purpose, how they are to be used and how your working processes will be affected.
• Respond positively to guidance and feedback provided by your Managers and adapt quickly to the necessary changes that are required in a rapidly expanding operation.
• Evaluate and understand the operational circumstances of our fleet and airports by utilizing weather forecasts, METAR's and NOTAMS. Take action for conditions which affect our ability to operate safely and punctually.
• Manage and co-ordinate the ad-hoc activities which Etihad performs including the operation of charter flights ( both passenger and cargo ), additional services for the purposes of repatriation and contingency plans for airspace closures and political unrest.

Education & Experience

• Preferably educated to degree level or possess an industry-accredited operational qualification.
• 3 years airline operations experience, with 1 year in either an Operations Control, Station Control or Dispatch position.
• Knowledge of airline operations from a variety of perspectives including airport, ramp, and commercial.
• Ability to interpret weather, NOTAM and other relevant flight documentation.
• Working knowledge of Flight Planning and Crewing functions and procedures.
• Experience of AIMS or an alternative operations control system.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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