Jobs at Etihad Airways

Operate as B787 First Officer supporting the Captain in flight preparation, navigation, and safe, efficient aircraft operation. Monitor position, terrain, and weather, communicate clearly, follow company and regulatory procedures, maintain professional standards, and assume command if the Captain becomes incapacitated. Develop leadership for future command.

Support Etihad's corporate strategy team through market and competitor research, financial and scenario analysis, business case preparation, executive reporting, and governance deliverables. Maintain dashboards, trackers, and strategic reference materials while coordinating stakeholder inputs and supporting project monitoring and ad-hoc analytical requests.

Lead development and delivery of performance marketing technology and data products to drive customer acquisition, conversion optimization, campaign automation, attribution, and performance analytics. Define roadmap, translate business needs into product requirements, manage backlogs, run market research, and measure KPIs like ROAS, CPA, CAC and conversion rate while supporting Agile delivery.

Lead Etihad's corporate and trade sales in Mumbai: manage full sales cycle, build strategic relationships, identify new business, negotiate commercial agreements, meet revenue targets, analyze market trends, monitor account performance, and collaborate internally to deliver excellent customer experience.

Monitor high-value and special cargo shipments 24/7, investigate service failures, arrange efficient recovery, assess financial impacts, communicate proactively with customers and stakeholders, ensure SLA and regulatory compliance, escalate risks, and support commercial and hub quality teams to optimize delivery and processes.

Lead Etihads JBA cargo operations for Shenzhen and Ezhou: implement commercial strategy, manage and coach insourced sales/reservations/customer service teams, develop account and route plans, grow revenue and yield, maintain customer relationships, ensure compliance with safety and operational standards, and drive adoption of digital cargo tools.

Supervise and coordinate airport cargo and ground-handling teams to ensure safe, compliant, and timely loading/unloading, equipment utilization, turnaround performance, KPI alignment, and briefing/debriefing for continuous improvement.

Drive cargo sales growth in Spain with a strong focus on pharmaceuticals. Develop and execute commercial strategies, manage and grow key accounts, set targets, negotiate contracts, monitor market trends, collaborate with operations and marketing, prepare reports and forecasts, and present recommendations to senior management while ensuring safety and quality compliance.

Supervise and coordinate cargo and ground handling teams to ensure safe, timely execution of airport cargo operations, compliance with regulations and KPIs, and improved on-time performance through briefings and oversight.

Support delivery and enhancement of Etihad Cargo digital platforms (booking website, APIs, internal apps). Gather requirements, translate to user stories, coordinate vendors and developers, perform UAT and testing, track defects, support integrations, monitor KPIs, and contribute to UX and basic scripting/automation.

Facilitate and conduct risk assessments, identify and mitigate hazards, plan and evaluate emergency drills, manage corrective actions, support incident investigations and OSH audits, oversee first aid and fire warden provisions, ensure compliance with OSH standards, and report safety performance.

Lead end-to-end process optimization and digital transformation for guest-facing and backend operations. Drive automation (including IA, chatbots, WhatsApp, social channels), digitalize KPIs and complaint workflows, define use cases, implement solutions, and measure impact through KPIs and guest satisfaction while championing agile and design-thinking across vendor-operated services.

Plan, execute, and optimize full-funnel, multi-channel marketing campaigns across assigned regional markets. Coordinate paid, owned, and earned channels, manage agencies and assets, track performance (reach, engagement, bookings, CPA), support commercial goals like route launches and revenue growth, and travel up to 20% to engage local markets.

Lead regional cargo development projects across Asia Pacific, coordinating stakeholders, developing business cases and implementation roadmaps, managing timelines, risks and budgets, and supporting new partnerships and network growth with regular regional travel.

Lead planning and execution of integrated, full-funnel regional marketing campaigns across paid, owned, and earned channels. Translate global priorities into market-level plans, manage budgets, analyze performance to optimize investment, and coordinate stakeholders and external agencies to deliver commercially effective, locally relevant marketing that drives demand and revenue.

Perform advanced analysis and visualization of Etihad's digital and enterprise data, deliver ad-hoc insights, document methodologies, identify automation opportunities, and act as a subject-matter expert while collaborating across teams.

Lead interline and codeshare commercial strategy, negotiate partnership settlement agreements, ensure accurate revenue settlement and contract governance, coordinate stakeholders, identify new partnership revenue opportunities, and use reporting and GDS/distribution to optimize revenues.

Drive and manage sales for assigned accounts, build and maintain client relationships, analyze market and competitors, negotiate commercial agreements, support new-station development, coach new hires, and maintain CRM to achieve revenue targets.

Monitor competitorsrevenue management and distribution strategies; implement and manage ancillary fares and rules in distribution systems (ATPCO); investigate channel conflicts; lead cross-functional pricing projects; support ancillary testing and ensure revenue management databases are accurate.

Lead pricing systems and commercial optimization initiatives for airline pricing. Own pricing platforms, drive automation, analytics, POCs and product roadmaps, manage system enhancements, data governance, calibration, performance monitoring, and stakeholder alignment to improve revenue outcomes.