Jobs at Etihad Airways

Supports business intelligence, data analytics, digitalization, and process automation for the Technical department. Develops dashboards and automated reports, validates data quality, manages data flows, and translates operational data into actionable insights. Leads analytics and digital initiatives from requirements gathering through deployment and continuous improvement, while identifying workflow automation opportunities, coordinating stakeholders, evaluating tools, and promoting data literacy and adoption.

Leads guest experience strategy by translating brand ambitions, customer insights, market trends, and operational realities into service, digital, and physical design opportunities. Develops experience principles, prioritizes roadmaps, creates implementation plans, establishes design methodologies, and governs strategic documentation across the end-to-end guest journey. Collaborates with brand, insights, operations, and service stakeholders to improve guest experiences, premium positioning, and performance metrics.

Designs and optimizes end-to-end web and app experiences, including AI-enabled journeys, personalization, recommendations, and conversational interfaces. Leads discovery, research, journey mapping, usability testing, experimentation, and design-system development. Partners with Product, Technology, Marketing, Commercial, Loyalty, Operations, and Brand teams to deliver accessible, intuitive experiences that improve conversion, engagement, retention, revenue, efficiency, and customer satisfaction.

Develops and manages key accounts across travel trade, corporate, and commercial partners to drive revenue and market share. Identifies new business opportunities, executes sales plans, negotiates agreements, monitors market intelligence, and provides tailored commercial solutions. Collaborates with regional and global teams, represents the airline at industry events, supports strategic market initiatives, mentors new team members, and uses sales dashboards and Salesforce to track performance and improve results.

Leads enterprise-wide customer journey strategy across travel, loyalty, and partner experiences. Defines journey vision, measurement frameworks, stakeholder alignment, operating processes, and G360 use-case roadmaps. Translates customer insights and data into prioritized initiatives that improve personalization, commercial conversion, advocacy, products, and services. Manages direct reports and coordinates execution across functional teams while balancing customer, commercial, operational, and regulatory requirements.

Own the end-to-end social media strategy, planning, prioritization, governance, and content calendar across platforms. Translate business objectives into social plans, manage briefs and stakeholder expectations, coordinate internal social teams, and balance campaign and always-on content. Monitor performance, provide optimization recommendations, and direct paid amplification tracking in partnership with the Social Media Boosting Specialist.

Leads governance, development, and continuous improvement of the Guest Services knowledge base. Manages operational content, communications, quick-reference guides, and learning materials; coordinates stakeholder and service-provider reviews; supports readiness for product, system, and process changes; and analyzes usage, assessment, quality, and performance data to identify knowledge gaps and improve operational consistency.

Leads large, long-term technical projects and programs from business case development through implementation and delivery. Manages scope, schedules, budgets, resources, risks, change requests, regulatory and safety impacts, stakeholder communications, and operational issues. Develops project management standards, frameworks, policies, and methodologies while supporting PMO capability development and training.

Leads comprehensive HR generalist support across China and assigned regional markets. Partners with business leaders on workforce planning, employee relations, performance management, organizational effectiveness, compliance, and employee lifecycle activities. Advises on Chinese labor legislation, implements global HR programs locally, manages sensitive employee matters, analyzes workforce metrics, and supports regional HR projects. Requires strong stakeholder management, international organizational experience, and fluency in Mandarin Chinese and English.

Manages technology spend governance, supplier performance, commercial evaluations, contract negotiations, and cost optimization across software, cloud, infrastructure, telecom, and managed services. Develops forecasts, financial models, dashboards, business cases, and executive reporting while partnering with Technology, Finance, Procurement, Legal, and business stakeholders. Identifies savings opportunities, governs supplier relationships, tracks benefits realization, and supports strategic sourcing and investment decisions.

Manage and optimize airline Operations Control Systems by administering configurations, interfaces, user access, system changes, incidents, data flows, compliance evidence, and continuous improvement initiatives. Act as the primary operational subject matter expert, coordinating with airline operations teams, IT stakeholders, vendors, and senior leaders to maintain system resilience, resolve discrepancies, support audits, and improve operational capability.

Executes and governs Etihad’s brand strategy across marketing, sponsorship, campaigns, content, products, services, and guest experience. Acts as brand custodian, develops guidelines, manages brand assets and livery, leads content production, coordinates agencies and stakeholders, tracks brand performance, manages budgets, and advocates for brand consistency across the enterprise.

Leads medium-scale cargo projects from definition through completion, managing scope, risks, schedules, budgets, resources, quality reviews, change control, deliverables, and stakeholder communication. Provides project-team leadership and supports smaller enhancements. Requires substantial project management experience, airline industry knowledge, Agile familiarity, software development exposure, and strong communication skills.

Drive profitable revenue growth for Etihad Airways by acquiring, developing, and retaining corporate, TMC, and trade accounts. Responsibilities include prospecting, account strategy, commercial negotiations, business reviews, premium revenue growth, sales performance analysis, CRM pipeline management, forecasting, customer engagement, and competitor monitoring. The role requires collaboration with internal stakeholders and representing the airline at customer meetings and industry events.

Drive corporate sales growth for Etihad Airways by prospecting and securing accounts, managing strategic customer portfolios, negotiating commercial agreements, conducting business reviews, and achieving revenue and market-share goals. The role requires maintaining CRM pipelines, analyzing sales and market data, collaborating on customer solutions, and representing the airline at meetings and industry events. Travel within the assigned territory may reach 50%.

Supports APAC financial reporting, tax and regulatory compliance, budgeting, forecasting, KPI development, variance analysis, and business partnering. Advises regional department leaders on financial decisions, monitors risks, manages stakeholder relationships, and identifies process improvements across accounts payable, accounts receivable, revenue accounting, and general ledger operations. Uses SAP, advanced Excel, and Power BI to improve financial operations and reporting.

Leads Etihad’s CRM lifecycle strategy across acquisition, retention, and travel communications. Owns lifecycle planning, roadmaps, measurement, experimentation, segmentation, and continuous improvement while partnering with Data, Technology, Loyalty, Marketing, and Commercial teams. Provides strategic leadership to CRM Managers, drives customer engagement and lifetime value, and influences senior stakeholders across complex, high-volume CRM environments.

Manage corporate sales accounts across Belgium and Luxembourg by planning and executing sales activities, identifying market opportunities, developing customer relationships, negotiating commercial agreements, monitoring competitors, promoting airline products, and maintaining CRM data. The role requires achieving revenue targets, coordinating with internal stakeholders, advising major accounts, and supporting regional business development.

Own and grow corporate accounts in the French market, build client relationships, negotiate agreements, develop sales strategies, monitor competitors, and achieve revenue targets. The role involves collaborating with regional and global teams, leading commercial projects, representing Etihad at events, analyzing market opportunities, and converting prospects into revenue. Candidates must have corporate sales experience, strong commercial and analytical skills, fluent French and English, and eligibility to work from the Paris office.

Lead optimization and delivery of airport operational systems, serving as the Departure Control System subject matter expert. Manage configurations, stakeholder requirements, system enhancements, testing, documentation, change activities, and deployments at new airports. Partner with Airport Operations, IT, vendors, and business stakeholders to improve operational efficiency, compliance, passenger experience, and system adoption.