Jobs at Etihad Airways

Analyzes customer behavior across web, mobile, and other digital touchpoints to improve engagement, conversion, retention, and eCommerce performance. Responsibilities include funnel and journey analysis, KPI reporting, tracking taxonomy and data quality management, privacy-compliant data collection, A/B and multivariate testing, and translating insights into product and business actions. The role collaborates with Product, UX/UI, Engineering, and eCommerce teams.

Develop and lead scalable mobile applications across native iOS, native Android, and Ionic-Angular hybrid platforms. Define mobile architecture, engineering standards, security, quality, observability, performance, CI/CD, and AI-assisted development practices. Translate requirements into technical designs, lead engineering squads, resolve complex challenges, and apply microservices and 3-tier architecture principles to large-scale customer-facing digital products.

Participate in a structured 6–12-month training program across assigned business functions, including operations, revenue and commercial, or corporate areas. Complete training plans, courses, projects, and evaluations while developing professional and technical capabilities. Support team deliverables, attend progress meetings, follow workplace safety and quality procedures, and present key achievements at the end of the program.

Supports the full lifecycle of loyalty partnerships, including onboarding, implementation, launches, partner engagement, campaign execution, performance reporting, billing, reconciliation, and BAU operations. Coordinates with internal teams, external partners, and technology providers to improve member experience, resolve operational issues, support system enhancements, automate processes, and maintain effective governance across accrual and redemption activities.

The Pricing Manager forecasts demand, sets market-segment pricing, and adjusts fares to maximize airline network revenue. Responsibilities include monitoring market and competitor behavior, evaluating pricing requests, managing revenue targets, supporting revenue-management optimization systems, and contributing to customer-centric product development. The role requires strong analytical skills, airline systems familiarity, and five years of relevant experience.

Manage and execute sales activities for assigned airline accounts, developing customer relationships and achieving revenue targets. Analyze market potential, competitors, and customer opportunities; promote products and services; negotiate commercial agreements; coordinate internal stakeholders; and maintain accurate CRM data. The role requires sales expertise, customer service excellence, industry knowledge, and the ability to build trusted advisor relationships with major accounts.

Manage airline demand forecasting and revenue optimization across routes, travel classes, departure times, and peak periods. Analyze market trends, competitor pricing, revenue performance, and network data to support strategic adjustments and achieve PRASK targets. Collaborate with network planning, sales, marketing, e-commerce, loyalty, and alliance teams. Use airline revenue management systems and reporting tools, validate demand data, recommend improvements, and contribute expertise to revenue management projects.

Drive corporate sales growth for Etihad Airways in the Washington, DC market by acquiring new accounts, managing strategic partnerships, negotiating commercial agreements, and increasing premium revenue. The role develops account strategies, conducts business reviews, maintains CRM pipelines, analyzes market and sales performance, collaborates internally on customer solutions, and represents the airline at customer and industry events. Travel throughout the assigned territory may reach 50%.

Build and optimize Databricks and Azure data environments, including scalable batch and streaming pipelines, data transformations, governance, quality, and analytics tooling. Analyze performance, improve data accessibility, and optimize cloud and Databricks costs through FinOps practices. Collaborate with technical and business stakeholders to translate requirements into reliable, cost-efficient data solutions supporting business intelligence, analytics, and machine learning.

Manage corporate and leisure sales accounts across Belgium and Luxembourg, executing sales plans, analyzing market and competitor activity, developing customer relationships, promoting airline products, negotiating commercial agreements, and maintaining CRM data. The role focuses on achieving revenue targets, expanding account opportunities, coordinating stakeholders, and positioning Etihad as a trusted advisor to major customers.

Drives corporate sales growth for Etihad Airways by prospecting and securing accounts, managing customer and trade-partner relationships, negotiating agreements, conducting business reviews, analyzing sales performance, maintaining CRM pipelines, and representing the airline at meetings and industry events. Requires up to 50% travel within the assigned territory and focuses on revenue, profitability, market share, and premium brand growth.

Own and grow a portfolio of corporate, travel management, trade, and government accounts in Saudi Arabia. Responsibilities include meeting revenue targets, acquiring new business, managing relationships, negotiating commercial agreements, monitoring competitors, promoting airline products and routes, developing account plans, and maintaining accurate CRM data. The role requires B2B aviation or travel sales experience, Saudi market knowledge, commercial negotiation skills, and familiarity with airline fares, distribution, GDS, and corporate deals.

Develops and executes pricing strategies across joint venture airline markets to maximize revenue and achieve PRASK targets. Coordinates pricing alignment, approvals, fare actions, promotions, and performance reviews with partner carriers. Monitors competitors and market trends, uses pricing and analytics tools, evaluates performance metrics, and collaborates with Sales, Demand, Distribution, Alliances, and Network teams to optimize network value and improve pricing processes.

Manage corporate airline accounts by planning and executing sales activities, analyzing markets and competitors, developing customer relationships, promoting products, negotiating commercial agreements, and maintaining CRM data. The role focuses on achieving sales and revenue targets, expanding account opportunities, supporting regional business development, and acting as a trusted advisor to assigned customers.

Owns and prioritizes the digital product backlog for Etihad’s customer-facing websites and applications. Defines features, user stories, requirements, and acceptance criteria; coordinates UX, engineering, architecture, analytics, and business teams; supports Scrum and SAFe delivery, UAT, releases, and defect prioritization. Uses customer feedback, analytics, KPIs, and operational insights to improve booking, check-in, servicing, account, and ancillary journeys across digital channels.

Lead Etihad Cargo’s commercial strategy and insource team in the Shenzhen market. Manage customer accounts, contracts, revenue targets, budgets, service levels, and cargo performance. Develop market and account plans, maintain key customer relationships, provide market intelligence, and coach team members. Coordinate with cargo terminals and ground handling agents while driving digital cargo solutions, compliance, and service quality.

Leads cargo sales strategy and team performance in the Shanghai market. Manages customer accounts and contracts, develops commercial plans, drives revenue, load factor, yield, and product mix, maintains customer relationships, analyzes market intelligence, oversees budgets and compliance, and coordinates cargo terminal operations and digital cargo solutions.

Own the strategy, roadmap, delivery, and performance of Etihad’s customer-facing mobile applications. Lead the full product lifecycle from discovery through launch and optimization, partnering with UX, engineering, analytics, architecture, business stakeholders, and vendors. Use customer insights, analytics, experimentation, and market trends to prioritize initiatives, improve engagement and satisfaction, and achieve commercial outcomes. Manage Agile delivery, dependencies, risks, releases, KPIs, and stakeholder alignment across iOS and Android products.

Manage competitor pricing analysis, ancillary fare filing, coding, and implementation across airline distribution channels. Monitor revenue management strategies, resolve channel conflicts, validate ancillary content, support testing, and maintain accurate system data. Coordinate workflows and service-level delivery across revenue management teams while providing technical expertise and leading cross-functional pricing projects.

Manage day-to-day IFEC operations, logistics, vendor relationships, contracts, budgets, inventory, reporting, and software and media updates. Develop SOPs, oversee headsets and collateral supply, coordinate product testing and fleet rollouts, support training, and ensure vendors meet SLAs. Conduct IFEC product research, benchmarking, tender documentation, and business-case development. The role requires at least five years of airline or supplier IFEC experience and may involve overseas travel.