The Role
Lead and execute global infrastructure and network integration deployments, partnering with integration leads and cross-functional teams to plan cutovers, manage risks, communicate status, and maintain documentation and repositories. Support datacenter, firewall, B2B tunnel, voice, guest access, and regional hub migrations; improve repeatable processes and offload non-business-hour tasks. Leverage generative AI tools to streamline workflows and automate repetitive tasks.
Summary Generated by Built In
Requisition Number: 2355190
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Work directly with EEPS Integration delivery staff and EEPS staff - from technical to executive level - to execute deployment timelines supporting implementation lifecycle across global teams
- Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers
- Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams
- Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency
- Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams
- Understand project value and impact, aligning to the program and project goals
- Drive best-practices and documentation in support of repeatable processes
- Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to:
- Untrusted and Trusted data center cutovers , Trusted user site cutovers, Voice migrations
- Possible cutovers for Firewall work or other internal projects ,Guest Access cutovers ,B2B tunnel migrations ,Regional Hub Migrations
- During non-implementation time, focus on items such as, but not limited to:
- Build a Communications Repository
- To be leveraged for status updates and issue resolution
- Build a Key Contacts Repository
- For global teams and Business Partner-specific integrations
- Implementation Plan Revisions
- Update cutsheets or implementation plans based on real-time experiences
- Reviewing Rally Kanban Boards
- Resource for understanding where work is actively updated for global project teams
- Documentation Updates
- Support global project team with any administrative updates on current progress (IRAADs
- Project Plans, Rally Cards, as applicable)
- Overall Initiative: Suggest ideas and ways to offload the work being done by the US-based Integration Leads during their non-Business hours
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation. - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's Degree in Computer Science/related field or equivalent experience
- 7+ years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership
- 7+ years of experience in managing IT Projects, initiatives and deliverables
- Overall 5+ years of Project Management experience, including:
- Analysis of requirements and documentation
- Project Issue and Risk mitigation/resolution
- Implementation/Deployment plan creation and management
- Project Communication and follow-up
- Health Care industry or Fortune 100 size company and complexity experience
- Experience with Integration processes & practices, methodologies and terminology
- Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes
- Experience with generative AI APIs and frameworks like OpenAI, Google Gemini, Hugging Face, LangChain, AutoGen, or Microsoft Copilot Studio etc.
- IT experience (Infrastructure, Networking and Datacenter Migration)
- Demonstrated experience managing multiple technical project deployments of varying complexity across global team
- Solid experience utilizing SDLC and Integration methodologies to complete project implementation/deployments
- Understanding of Network and Systems technologies, including Microsoft email solutions
- Proven excellent collaboration, negotiation and influencing skills
- Proven ability to craft effective prompts for generative AI systems (prompt engineering)
- Proven excellent verbal and written communication skills
- Proven solid ability to proactively communicate concise, written summaries of issues and resolutions
- Proven excellent organizational skills and ability to initiate and own all aspects of multiple projects
- Proven solid inter-personal skills to communicate effectively across all levels and audiences (executives, technologists, engineers, customers, vendors and other business professionals)
- Actively demonstrate critical thinking within daily activities and across all work deliverables
- Proven solid quantitative and qualitative analytical skills with a "can-do' approach to solving problems
- Demonstrates self-confidence and self-reliance in all aspects of this role, including escalations
- Demonstrates ability to define project scope, objectives, deliverables, and timelines
- Proven effectively manage and communicate implementation/deployment expectations to global team members and stakeholders in a timely manner
- Proven ability to consistently time manage effectively across multiple projects in a fast-paced and changing environment
- Proven flexibility to adjust when needed, to think in the moment and propose solutions to challenges
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science or related field or equivalent experience
- 7+ years professional IT experience with increasing responsibilities
- 7+ years experience managing IT projects, initiatives, and deliverables
- Overall 5+ years Project Management experience (requirements analysis, risk mitigation, implementation planning)
- Experience in Health Care industry or Fortune 100 company complexity
- Experience with Integration processes, practices, methodologies, and terminology
- Experience with hardware and software provisioning, procurement, contract interpretation, and compliance
- Experience with generative AI APIs and frameworks (OpenAI, Google Gemini, Hugging Face, LangChain, AutoGen, Microsoft Copilot Studio)
- IT experience in Infrastructure, Networking, and Datacenter Migration
- Demonstrated experience managing multiple technical project deployments across global teams
- Solid experience utilizing SDLC and Integration methodologies for implementations
- Understanding of Network and Systems technologies, including Microsoft email solutions
- Proven collaboration, negotiation, and influencing skills
- Proven ability to craft effective prompts for generative AI systems (prompt engineering)
- Proven excellent verbal and written communication and organizational skills
- Ability to define project scope, objectives, deliverables, and timelines and manage multiple projects in fast-paced environment
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
