Job description:
About the Role:
We seek a seasoned Support Engineer with expertise in Cisco’s enterprise network technologies and Fortinet’s FortiGate firewalls. The ideal candidate will have a network security and infrastructure background and hands-on experience troubleshooting and deploying network environments. You will join our dynamic IT services team, which provides high-level technical support for customers in the US and Europe and drives improvements across our managed service centers.
Key Responsibilities:
- Performance Optimization: Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
- Troubleshoot and Resolve Issues: Provide L1 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve network and security issues affecting client operations.
- Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
- Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
- Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
- Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 2+years of relevant experience in networking and security.
Skills:
- Troubleshooting: Exceptional ability to diagnose and resolve network issues using industry-standard and specialized tools. Proficient in packet analysis with Wireshark, network performance monitoring with SolarWinds, and other relevant diagnostic utilities..
- Understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, QoS).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
Additional Requirements:
- Availability for after-hours on-call duties and emergency response as needed.
- Ability to work collaboratively in a team environment.
- Strong commitment to professional client service excellence.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- A dynamic and supportive work environment.
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
