Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistics
Responsibilities
- AN/WAN Network Management: Administer and monitor network equipment (switches, routers, firewalls, etc.), ensuring proper configuration, maintenance, and upgrades.
- Monitoring and Security: Implement network monitoring tools to detect malfunctions or intrusions, manage backups and security updates, and ensure compliance with IT security policies.
- Support and Troubleshooting: Provide technical support to users for network-related issues (connection, performance, access to network services) and quickly resolve network incidents.
- Performance Optimization: Analyze network performance, identify congestion points, and recommend improvements or equipment upgrades.
- Technical Documentation Management: Maintain up-to-date documentation of network configurations, protocols, access controls, equipment settings, and network diagrams.
- Collaboration with IT Teams: Work closely with development, support, and security teams to ensure smooth integration of systems and online services.
- Technology Watch: Stay informed about new technologies and best practices in network management and cybersecurity to anticipate necessary evolutions.
Qualifications
Hard Skills:
- Experience in setting up and optimizing network infrastructure.
- Proficiency in configuring routers, switches, and APs in an SD-WAN Meraki environment.
- Expertise in network protocols and OSI layers.
- Strong knowledge of wireless technologies (LTE, Wi-Fi 5, 6, 6E, RF).
- Proficiency in configuring firewalls (Secure Connect, Umbrella, or others).
- Experience with network equipment setup and configuration (Ekahau and Meraki).
- Knowledge of Python or other programming languages is a plus.
- Ability to create technical documentation and provide support.
- Incident, request, and problem ticket management.
- Familiarity with Meraki equipment is a plus.
Soft Skills:
- Bachelor’s degree in Computer Science.
- 3–5 years of professional experience as a Network Administrator.
- Passion for technology monitoring and innovation.
- Autonomous and proactive.
- Strong communication and teaching skills.
- Team player, motivated, and solution-oriented.
- Ability to travel regularly within Canada and internationally.
- Valid driver’s license required.
- The role involves daily (or regular) communication with pan-Canadian stakeholders.
Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:
On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Wellness days
Partial reimbursement for public transportation
Employee Assistance Program
…and much more.
Diversity & Inclusion
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Top Skills
What We Do
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom. En innovant constamment et en adoptant une approche unique en matière de technologies logistiques, Intelcom est résolument tournée vers l’avenir afin de continuer à offrir une efficacité opérationnelle toujours plus grande.
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Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Through constant innovation and a unique approach to logistics technology, Intelcom is focused on what’s ahead to continue delivering new levels of operational efficiency.
