KeenLogic is seeking a Global Journeyman Network and Computer Systems Administrator to join our team at the CDC based out of Atlanta, GA to provide outstanding customer service supporting the Global Activities in several countries worldwide.
Global Activities supports networks which include network infrastructure, file servers, satellite communications, and messaging systems. As a Network Administrator, you will support foreign nationals daily, including the administration, maintenance, and problem-solving for these systems. Strong communication and presentation skills, with the ability to address Country Directors, Local IT, and Customers.
Requirements
- US Citizenship is required
- Active Passport, willing to travel out of the country
- Willing to travel up to 50% of the time, providing 24x7 operation on-call support
Role and Responsibilities:
- Provide Level 2 and 3 technical services to global customers with large tasks.
- Install, integrate, upgrade, operate, administer, and monitor the LAN operating systems and servers in a Microsoft environment (CISCO-certified engineer desired).
- Configure, install, and implement applications and software available on the LAN file server. Configure disk subsystems to ensure efficient storage utilization and backup.
- Maintain utilities for network management and audit trails.
- Providing communications and presentation, ability to speak to Country Directors, ITA, and customers.
- Traveled, international and domestic. The engineer will travel to remote countries at least 2-3 weeks a month.
- Ability to be Self-Started, with limited supervision.
- Network Infrastructure (WAN/LAN) 60%
- The system builds 30%
- Desktop build support 10%
Top Skills
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements.
At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.”
KeenLogic operates two distinct lines of business:
(1) Enterprise IT Services (Helpdesk/Service Desk)
(2) Network/Internet Services (Fixed-Wireless Microwave Broadband)
We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team.
The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience.
We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength.
Key attributes:
• 10-year history of providing quality, customer-focused IT solutions
• Excellent past performance and track record
• 95% employee retention rate
• Small business agility with large business resources
• Secret facility clearance
• Well capitalized for project ramp-up
• KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
