The Role
Installs, configures, monitors, maintains, repairs, and upgrades network infrastructure. Performs VLAN, access-list, firewall, and VPN changes; responds to network and security alerts; resolves connectivity tickets; supports help desk escalation; researches network technologies; and participates in on-call support. Requires strong enterprise networking, troubleshooting, LAN/WAN, TCP/IP, VPN, WAF, web-filtering, and network security knowledge.
Summary Generated by Built In
ESSENTIAL FUNCTIONS:
- Installs and configures network hardware and software.
- Monitors, maintains, repairs, and upgrades network infrastructure hardware and software.
- Ensures the network provides a high degree of security for the organization and its users.
- Performs routine configuration tasks such as VLAN changes, access-list updates, and basic firewall/VPN adjustments under guidance.
- Monitors and responds to network and security alerts in a timely and efficient manner.
- Resolves assigned tickets related to networking and connectivity issues in a timely manner.
- Provides support to the help desk by troubleshooting and escalating network-related problems.
- Participates in on-call rotation for off-hour support.
- Researches, prices and implements new technologies to support the information technology program.
- Assists team members, interdepartmental staff and clients in a professional and efficient manner.
- Collaborates with IT team members to ensure reliable day-to-day network operations.
- Performs other tasks as may be assigned by manager/supervisor.
- Ability to maintain a consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.
Qualifications
QUALIFICATIONS:
- 2 years’ experience and is able to demonstrate high proficiency in Juniper, Palo Alto, and Cisco Operating Systems.
- 2 years’ experience and has working knowledge of LAN/WAN design, configuration, implementation and maintenance.
- 2 years’ experience of TCP/IP networking protocols, VPN configuration and implementation, including remote access and L2L.
- 2 years’ experience with WAF technologies, web-filtering software and security modules
- Working knowledge of design, implementation and maintenance of LANs and WANs.
- Able to function in a highly organized manner while managing time and priorities effectively.
- Must have a strong understanding of enterprise networks and how decisions or changes affect the enterprise network.
- Must demonstrate practical problem solving and troubleshooting skills.
- Knowledgeable of industry best practices.
EDUCATION REQUIREMENTS:
- Bachelor’s Degree Preferred or Industry Recognized Security-Related Certification Combined with Experience will be considered.
- High School Diploma or GED Equivalent required.
Skills Required
- Two years of experience with Juniper, Palo Alto, and Cisco operating systems
- Two years of experience with LAN/WAN design, configuration, implementation, and maintenance
- Two years of experience with TCP/IP networking protocols and VPN configuration and implementation, including remote access and L2L
- Two years of experience with WAF technologies, web-filtering software, and security modules
- Working knowledge of LAN and WAN design, implementation, and maintenance
- Strong understanding of enterprise networks and the impact of network changes
- Practical problem-solving and troubleshooting skills
- Knowledge of industry best practices
- High school diploma or GED equivalent
- Bachelor's degree or industry-recognized security-related certification combined with experience
- Ability to work onsite/in-office
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The Company
What We Do
The CCS Companies is a Norwood, Massachusetts-based business process outsourcing provider serving organizations across major industry verticals. Its operations include first- and third-party debt collection, consumer payment-obligation servicing, claims and subrogation processing, insurance billing, revenue-cycle management, and multichannel customer communications. The company emphasizes customized outsourcing solutions and a customer-service approach, drawing on more than six decades of volume-based servicing experience.








