Hours: full-time (37.5 hours per week)
Location: Lynchburg VA, 24501
Compensation dependent on experience
Position Summary
The IT Network administrator is responsible for providing administration and support for agency networking devices including SDWAN routers, switches, access points, VoIP devices, and IP cameras, as well as SDWAN, WAN, LAN, and VoIP technologies. This position is also responsible for operational support, administration, installation, and maintenance of network hardware and software.
The role supports the implementation and maintenance of networks, network expansions, projects, and new technologies approved by leadership.
Education Requirements
- Associate degree in IT, Bachelors Preferred
Types of Experience
- 2-4 years of IT support/network experience.
Experience with IP Office, Jira, ZenDesk and MS Visio a plus.
Credentials (Required)
- CompTIA Network+, Security+
- CCNA/JCNIA/FCA/ACNT or equivalent
- Must have or obtain (during 6-month probation period) OEM Network Certification (Cisco, Fortinet, HPE, Xtreme Networks)
Related Knowledge, Skills and Abilities
- WAN topologies and technologies.
- Understanding of operating systems (Windows).
- Advanced understanding of networking concepts (OSI Model, ICMP, TCP/IP, DNS, VPN).
- Experience with Active Directory, group policies, and user management.
- Knowledge of IT security principles (firewalls, antivirus, encryption).
- Understanding of enterprise applications (Microsoft 365, SharePoint).
- Hardware and software troubleshooting techniques.
- Familiarity with ITIL best practices and ticketing systems (TrackIT or other comparable).
- Advanced troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience in remote support and desktop management tools.
- Work independently and escalate issues when necessary.
- Adapt to new technologies quickly.
- Manage multiple tasks and prioritize incidents effectively.
- Provide excellent customer service and maintain professionalism under pressure.
- Demonstrates a proactive approach and a professional, enthusiastic and positive attitude.
- Willing and available to work modified schedules (weekends, holidays, etc.) as required.
- Ability to drive and must possess a valid driver's license. May be required to travel to different
Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites
THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY
We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.
To Apply – Please visit our online career center at https://www.horizonbh.org/careers/
Horizon Behavioral Health is an Equal Opportunity Employer (EOE).
Skills Required
- Associate degree in IT
- Bachelor's degree
- 2-4 years IT support/network experience
- CompTIA Network+ certification
- CompTIA Security+ certification
- CCNA/JNCIA/FCA/ACNT or equivalent certification
- OEM network certification (Cisco, Fortinet, HPE, Xtreme Networks) or obtain within 6 months
- Experience with SD‑WAN, WAN, LAN and VoIP technologies
- Experience administering routers, switches, access points and IP cameras
- Experience with Active Directory and Group Policy
- Knowledge of Windows operating systems
- Knowledge of TCP/IP, DNS, VPN and core networking concepts
- Familiarity with firewalls, antivirus, and encryption principles
- Familiarity with enterprise applications (Microsoft 365, SharePoint)
- Ability to drive and valid driver's license
- Willingness to work modified schedules (weekends, holidays) and travel between sites
- Experience with IP Office, Jira, Zendesk and Microsoft Visio
- Familiarity with ITIL best practices and ticketing systems (TrackIT or comparable)
- Advanced troubleshooting and problem-solving skills
What We Do
Horizon Behavioral Health is the premier provider of mental health, substance use and intellectual disability services in Central Virginia. Horizon's mission is to support and promote the health, independence and self-worth of individuals and families in Central Virginia by providing a continuum of community-based treatment, prevention, early intervention, and aftercare services for persons affected by mental health, intellectual/development disabilities, substance use and co-occurring disorders. Horizon Behavioral Health is the primary public behavioral healthcare provider (community services board) in the Central Virginia area. Horizon Behavioral Health has proudly served Central Virginians since1969, now serving approximately 12,000 children and adults, annually.
