Network Administrator (Network + Desktop Support) — Dallas, TX
Type: Full-time (W2)
Location: Remote, Texas preferred
Overview
We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support. This role will be responsible for maintaining and improving the organization’s network and core infrastructure, while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stack—from WAN/VPN and cloud networking (including Cato Cloud) to virtualization (VMware) and endpoint issues.
Responsibilities
Network & Infrastructure
- Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments.
- Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding).
- Maintain network security best practices (patching, access control, segmentation, and incident response support).
- Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues.
- Document network topology, configurations, standards, and runbooks.
Virtualization & Systems
- Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination).
- Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable).
- Participate in maintenance windows, upgrades, and continuous improvement initiatives.
Desktop / End-User Support
- Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools.
- Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed.
- Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines).
- Maintain strong customer service, clear communication, and timely ticket updates.
Requirements
- Solid experience combining network administration and desktop/end-user support.
- Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud
- Experience working with ticketing systems, documentation, and ITIL-style practices.
- General infrastructure / networking certifications (preferred)
Skills Required
- Experience combining network administration and desktop or end-user support
- Hands-on experience with VMware, including vSphere, ESXi, and vCenter
- Hands-on experience with Cato Cloud
- Experience with ticketing systems, documentation, and ITIL-style practices
- General infrastructure or networking certifications
What We Do
Indigo Beam Consulting represents a common sense approach to solving business problems through technology. Indigo is the most fundamental yet overlooked color of the rainbow. Born out of Bluware Inc., Indigo Beam was conceived as a full-service business consulting company that deeply cares about creating technology solutions that are in harmony with environments in which they exist. We believe that for a technology solution to be sustainable, it has to be congruent with the business processes it serves, indigenously maintainable, and cognizant of the unique traits of the organization which it calls home. Indigo Beam consultants represent a wealth of experience and deep expertise in the Power and Utilities, Oil and Gas, Public Sector and Healthcare Industries. Our reference list represents over twenty five satisfied and long term relationships who are not only clients but part of the Indigo Beam Family.
