MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.
Network Monitoring & Reporting & Maintenance
- Monitor wired and wireless networks for availability and performance.
- Document and escalate unusual activity or outages to senior staff.
- Perform firmware updates and basic device checks under supervision.
- Follow established SOPs for changes and maintenance.
- Generate and review basic network performance reports.
Client Support
- Provide first-level client support for event-related networking needs.
- Troubleshoot and resolve routine connectivity issues.
- Escalate configuration or design-level issues to senior staff.
To perform this job successfully, an individual must be able to perform each major accountability. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the major accountabilities.
Other Skills and Abilities
- Ability to prioritize tasks and follow work plans under direct supervision.
- Ability to troubleshoot routine issues only and escalate complex problems.
- Ability to follow SOPs and instructions accurately.
- Clear written and verbal communication; professional interaction with staff and clients.
- Customer service orientation with ability to work in high-pressure, event-driven environments.
- Attention to detail, adherence to procedures, and willingness to learn from senior staff.
Qualifications Education Required Associates or better. Experience Required Two years related experience and/or training in mid to large scale networking environments preferred; or equivalent combination of education and experience. Flexible schedule: must work extended/irregular hours as necessary including nights, weekends and/or holidays. Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN) and other common network concepts. Exposure to routers, switches, firewalls, and wireless systems (coursework, labs, or entry-level work). Familiarity with device operating systems (e.g., Cisco IOS, HPE ArubaOS). Through coursework or entry-level tasks Preferred Experience supporting and monitoring network devices, routers, switches, firewalls, and wireless systems through coursework or entry-level experience. Familiarity with Linux and Windows operating systems; exposure to VoIP systems (such as Asterisk) . Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associates degree or higher
- Two years related experience and/or training in mid to large scale networking environments or equivalent combination of education and experience
- Flexible schedule; ability to work extended/irregular hours including nights, weekends, and holidays
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
- Exposure to routers, switches, firewalls, and wireless systems (coursework, labs, or entry-level work)
- Familiarity with device operating systems (e.g., Cisco IOS, HPE ArubaOS)
- Familiarity with Linux and Windows operating systems; exposure to VoIP systems (such as Asterisk)
- Ability to follow SOPs, prioritize tasks under supervision, troubleshoot routine issues, and communicate professionally with staff and clients
- Preferred: supporting and monitoring network devices, routers, switches, firewalls, and wireless systems through coursework or entry-level experience
New Orleans Ernest N. Morial Convention Center Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Orleans Ernest N. Morial Convention Center and has not been reviewed or approved by New Orleans Ernest N. Morial Convention Center.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with multiple protections such as short- and long‑term disability, critical illness, and life/AD&D, plus long‑term care. These elements indicate broad healthcare breadth for direct roles at the center.
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Leave & Time Off Breadth — Paid time off and paid holidays are included as core components of the package. These offerings provide predictable time away for eligible roles.
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Retirement Support — A formal retirement plan is explicitly included in the package, signaling long‑term financial benefits. This reflects a structured, stable approach consistent with a public‑entity employer context.
New Orleans Ernest N. Morial Convention Center Insights
What We Do
With 1.1 million square feet of contiguous exhibit space, an award winning staff and first class amenities, the New Orleans Ernest N. Morial Convention Center (MCCNO) is the sixth largest convention center in the nation and a consistent Top 10 host of the largest number of conventions and tradeshows annually. A leading rainmaker of the city’s hospitality industry, MCCNO event activity has produced $39.12 billion in economic impact since its 1985 opening, including $2.19 billion in new tax revenue.
