NetSuite Support Engineer (Release Management)

Work Arrangement / Work Shift: Remote / Day shift in the Philippines (Overlapping with the US Team - for communication)

Role Summary

As a NetSuite Support Engineer — Release Management, you own the path from a merged change to a successful production deployment in a customer's account. You'll build and operate the automated pipelines that validate and ship SuiteCloud Development Framework (SDF)projects, watch deployments closely, dig into the logs when something breaks, and work shoulder-to-shoulder with on-call engineers to get customers back to green. This is a hands-on role for a NetSuite developer who enjoys the operational, debugging, and tooling side of the platform as much as the building side.

This is a day-shift position and based in the Philippines. Deployments run after business hours US time zones (night shift) across the EST, CST, and PST time zones. Candidates should be comfortable working day shift in the Philippines to support these deployment windows.

What You'll Be Doing:

• Own the release process. Plan and execute deployments of SDF Account Customization Projects and SuiteApps across customer environments — sandbox, release-preview, and production — managing deployment windows, versioning, and rollback plans.

• Run deployments to customers. Trigger and supervise releases via the SuiteCloud CLI and automation, confirming object dependencies, feature requirements, and account configuration are satisfied before promoting changes.

• Interpret logs and debug failures. Read SuiteCloud CLI output, GitHub Actions run logs, and NetSuite execution/script logs to pinpoint validation errors, object conflicts, missing dependencies, permission and role issues, and account drift.

• Troubleshoot with on-call engineers. Partner with developers and on-call engineers during deployment incidents — reproduce the issue, gather evidence, drive root-cause analysis, and coordinate fixes or rollbacks under time pressure.

• Drive incident response. Escalate appropriately, communicate status clearly to internal teams and customers, and lead deployment-related issues to resolution.

• Improve the system. Maintain runbooks and deployment documentation, reduce manual steps, and continuously raise the reliability and observability of the release process.

• Support customer accounts. Manage deployment credentials, tokens, and roles; help reproduce and resolve post-release issues reported by customers and support teams.

What You'll Need:

• NetSuite development experience: 3+ years working hands-on in the NetSuite ecosystem.

• SuiteCloud Development Framework (SDF): practical experience building and deploying. Account Customization Projects and/or SuiteApps, including manifest and deploy XML, custom objects, and managing dependencies.

• SuiteScript 2.0/2.1: able to read, debug, and reason about User Event, Map/Reduce, Suitelet, and RESTlet scripts well enough to diagnose deployment and runtime issues.

• SuiteCloud CLI: comfortable using the CLI to validate, preview, and deploy projects, and to manage authentication.

• Git & GitHub Actions: solid Git workflow skills plus hands-on experience writing and maintaining GitHub Actions (YAML) for CI/CD.

• Strong debugging and log-analysis skills: a methodical approach to reading logs, isolating failures, and forming and testing hypotheses.

• NetSuite account fundamentals: working knowledge of roles, permissions, features, and token-based / OAuth authentication.

• Day-shift availability: able to work day shift PH time aligned to after-hours deployment windows across EST, CST, and PST.

What Will Set You Apart:

• NetSuite certifications (SuiteFoundation, SuiteCloud Developer II, or Administrator).

• Experience distributing SuiteApps via the SuiteApp / SDN bundle model across many accounts.

• Scripting for automation (Node.js, Bash, or Python) and experience with observability/monitoring tooling.

• Familiarity with the construction or project-management domain.

About Atticus:

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams.

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.