The Role
Serve as technical owner and operations lead for the Network AIOps platform. Drive platform governance, dashboard and workflow improvements, signal quality, production monitoring, vendor coordination, and follow-the-sun support. Partner with NetOps, SLO owners, and stakeholders to prioritize intake, define KPIs, report platform health, and communicate risks and recommendations to technical and business audiences.
Summary Generated by Built In
Requisition Number: 2373932
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a Principal Software Engineer to serve as an operations lead of our AI Operations platform within the NSIS organization, with primary responsibility for the ongoing operational success of the Network AIOps platform. This is a senior technical leadership role focused on post-implementation platform stewardship, ensuring Network AIOps remains effective, well-governed, and aligned with network operations needs.
This role will support NetOps teams and service level owners (SLOs) by driving operational improvements across platform administration, workflow tuning, dashboard support, signal quality, governance, production monitoring coordination, and vendor engagement. The role will also support global platform coverage in a follow-the-sun operating model, with close coordination across engineering partners in the US and India.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
This role is needed to provide senior technical ownership of the Network AIOps platform. The position will help improve platform reliability, usability, governance, and adoption while strengthening global support coverage and operational continuity across regions. It will also serve as the primary technical point of coordination across internal stakeholders and vendor teams.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a Principal Software Engineer to serve as an operations lead of our AI Operations platform within the NSIS organization, with primary responsibility for the ongoing operational success of the Network AIOps platform. This is a senior technical leadership role focused on post-implementation platform stewardship, ensuring Network AIOps remains effective, well-governed, and aligned with network operations needs.
This role will support NetOps teams and service level owners (SLOs) by driving operational improvements across platform administration, workflow tuning, dashboard support, signal quality, governance, production monitoring coordination, and vendor engagement. The role will also support global platform coverage in a follow-the-sun operating model, with close coordination across engineering partners in the US and India.
Primary Responsibilities:
- Serve as the primary internal technical owner for the Network AIOps platform
- Partner with NetOps and SLOs on intake, prioritization, and operational support needs
- Drive dashboard fixes, workflow improvements, and platform usability enhancements
- Improve signal quality, event relevance, and the effectiveness of AI-assisted operational insights
- Work with the SelectorAI NOC to monitor the production platform and coordinate issue response
- Partner with the vendor on production support, issue resolution, platform releases, and ongoing improvements
- Support follow-the-sun operations through effective cross-regional coordination and operational handoffs
- Establish and maintain governance for platform updates, access, configuration changes, and support practices
- Define KPIs and provide reporting on platform health, adoption, and operational value
- Communicate platform status, risks, priorities, and recommendations to both technical and business stakeholders
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Network Engineering, or a related technical field; or equivalent practical experience
- 15+ years of experience in software engineering, platform operations, observability, incident/event management, or related operational technology domains
- 5+ years in a senior, lead, staff, principal, or equivalent technical role with ownership of a business-critical enterprise platform or service
- Experience operating and maintaining a vendor-delivered platform in production post implementation
- Experience with AIOps, observability, event intelligence, incident management, or AI-enabled operations platforms
- Experience improving signal quality, reducing operational noise, and strengthening triage and investigation workflows
- Experience with stakeholder intake, prioritization, governance, and operational support practices
- Experience working in a globally distributed support environment with cross-time-zone coordination
- Demonstrated solid vendor engagement and cross-functional collaboration skills
- Demonstrated solid written and verbal communication skills
- Demonstrated ability to present technical concepts, platform health, risks, and recommendations clearly to non-technical business leaders
- Demonstrated ability to influence decisions and drive alignment across teams without direct authority
- Demonstrated solid organizational skills with the ability to manage competing priorities and drive follow-through
Preferred Qualifications:
- Experience with SelectorAI or similar AIOps or operational intelligence platforms
- Experience supporting NetOps, NOC, service assurance, or network operations teams
- Experience supporting a follow-the-sun operating model
- Experience with dashboards, operational reporting, APIs, scripting, Python, SQL, or similar platform administration and reporting tools
- Experience preparing executive-ready updates, operational reviews, or status reporting for leadership audiences
- Familiarity with network telemetry and monitoring ecosystems
- Background in network engineering, network operations, network observability, or telecom operations
This role is needed to provide senior technical ownership of the Network AIOps platform. The position will help improve platform reliability, usability, governance, and adoption while strengthening global support coverage and operational continuity across regions. It will also serve as the primary technical point of coordination across internal stakeholders and vendor teams.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Network Engineering, or related technical field, or equivalent practical experience
- 15+ years experience in software engineering, platform operations, observability, incident/event management, or related operational technology domains
- 5+ years in a senior, lead, staff, principal, or equivalent technical role with ownership of a business-critical enterprise platform or service
- Experience operating and maintaining a vendor-delivered platform in production post implementation
- Experience with AIOps, observability, event intelligence, incident management, or AI-enabled operations platforms
- Experience improving signal quality, reducing operational noise, and strengthening triage and investigation workflows
- Experience with stakeholder intake, prioritization, governance, and operational support practices
- Experience working in a globally distributed support environment with cross-time-zone coordination
- Demonstrated vendor engagement and cross-functional collaboration skills
- Demonstrated written and verbal communication skills and ability to present technical concepts to non-technical business leaders
- Demonstrated ability to influence decisions and drive alignment across teams without direct authority
- Strong organizational skills with ability to manage competing priorities and drive follow-through
- Experience with SelectorAI or similar AIOps or operational intelligence platforms
- Experience supporting NetOps, NOC, service assurance, or network operations teams
- Experience supporting a follow-the-sun operating model
- Experience with dashboards, operational reporting, APIs, scripting, Python, SQL, or similar platform administration and reporting tools
- Experience preparing executive-ready updates, operational reviews, or status reporting for leadership audiences
- Familiarity with network telemetry and monitoring ecosystems
- Background in network engineering, network operations, network observability, or telecom operations
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
