We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
NICE is currently seeking a technical, hands-on, customer-focused Software Engineer for the Advanced Services team. Advanced Services is a multi-skilled global team responsible for value added services and product customization. Advanced Services works on customized solutions on NICE products for global customers.
You are joining as a core member of the Advanced Services development team. If you are passionate about great software development and care about the quality of your work, you should join our team!
Responsibilities:
- Design and develop quality, proficient and enterprise grade technical solutions that satisfy business requirements
- Work as part of the development team towards the application in an aggressive deadline
- Develop solid unit and integration tests according to organizational standards
- Contribute to and drive technological and architectural decisions
- Participate in reviewing design and code for other team members
- Fix bugs and care about enterprise grade quality
- Function as a subject matter expert in multiple product components
- Pro-actively contribute to process improvement activities
- Assist peer organizations with activities such as performance, scalability and reliability testing
Essential
- 2-4 years of experience as software engineer
- Strong experience of development on Windows ecosystem, use of Visual Studio, C#, ASP .NET Language, MVC, WebAPI.
- Knowledge of implementing service to service communication using WCF, Sockets, use of networking protocols
- Good communication skills, both written and spoken, very good English
- *Hands on development required
Desirable
- Telephony Experience
- Experience working on AWS/ Cloud Computing / Azure development and integration
- Familiarity with Virtualization technology, VMWare, etc.
- Experience with protocol analysis and Wireshark tracing
- Experience with VoIP, digital audio / RSTP, video transcoding,
Advanced Services works on customized solutions on NICE products for global customers.
You are joining as a core member of the Advanced Services development team. If you are passionate about great software development and care about the quality of your work, you should join our team!
This is a hybrid position in Bogotá, Colombia (North Point, Torre Krystal, Cra 7ma #156-10)
Skills Required
- 2-4 years of experience as software engineer
- Development on Windows ecosystem and use of Visual Studio
- C#
- ASP .NET
- MVC
- WebAPI
- Knowledge of implementing service-to-service communication using WCF
- Knowledge of Sockets and networking protocols
- Good written and spoken English communication skills
- Hands-on development
- Telephony experience
- Experience with AWS/Cloud Computing/Azure development and integration
- Familiarity with virtualization technology (VMWare)
- Experience with protocol analysis and Wireshark tracing
- Experience with VoIP, digital audio / RSTP, video transcoding
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
