The Role
The Negotiator will perform dunning to delinquent customers, negotiate, assist with recoveries functions, achieve targets, and ensure compliance with guidelines.
Summary Generated by Built In
- To work and perform dunning to all delinquent customer.
- To negotiate and provide assistance to customer.
- To carry out all the recoveries functions as per the assigned account as set by the management.
- To achieve, meet and exceed targets set by the Bank.
- To ensure comply to the circulars and guidelines outlined in delivering results
- Ensure prompt and appropriate action and follow up for all assigned accounts.
- Update remarks in the collection system on the follow up actions taken.
- Ensure using ADS system all the time base on ADS filtration plan by the management.
- Ensure disposition code in dialer is synchronize with follow up action in collection system.
- Ensure no manipulation in dialer activities in order to achieve intensity.
- To maximize productivity during the productive hours i.e. to reduce Not Ready Time
- To review , propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
- Attend to customer inquiries and complaints (Walk in or call)
- Carry out action plans and strategies set by the management.
- To be ready for additional hours required by management.
Undertake any other duties and responsibilities as assigned by Management from time to time
Skills Required
- Negotiate with customers
- Perform all recovery functions as set by management
- Compromise with delinquent clients
- Attend to customer inquiries and complaints
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
.jpeg)
