The Role
Contact and negotiate settlements for accounts under Program Payment; handle hirer proposals, prepare recommendations and submission documents, update customer/guarantor records and system follow-up codes, sign or review offers and correspondence, prepare memos for payment reallocations, respond to complaints and enquiries, and support cross-team relationships.
Summary Generated by Built In
- Monitoring on accounts under Program Payment.
- Calling on accounts under Program Payment and attending to hirers’ proposals and negotiation on settlement.
- Make a recommendation for approvals.
- Updating latest hirers / guarantors information in system.
- To ensure conversation with customer is synchronize with follow up action codes and remarks updated in Collection & Recovery Systems
- Prepare submission of proposal and recommendation including AKPK Matrix II accounts to higher approving authorities.
- Check and signs Letter of Offer and any correspondences with hirers such as; memo of uplifting from blacklisting.
- Prepare memos on CP/BN withdrawal and reallocation of payments.
- Attend and reply to complaints case within the dateline.
- Attend to any enquiries.
- Establish good working relationship and support from all levels.
To attend to all other functions assigned from time to time.
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The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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