Job Description
Our Global client is a highly regarded professional services firm based in Melbourne's CBD. As the National Switchboard Operator you will work with an existing team of Sodexo employees on the ground and contribute to the service level delivery provided by our Facilities team.
This is a Monday to Friday role, hours of operation are across 8 am until 6 pm; we seek flexibility from the incumbent to support across these hours as required.
This is a professional role, where you will be the first point of phone contact for clients and the teams across the country. Your duties will include:
- Answer all incoming calls for offices across Australia
- Accuracy of console
- Checking new starter and employee exit spreadsheet for system accuracy
- Liaising with team Managers to determine extended end dates
- Liaison with team assistants regarding team lists and their accuracy
- Liaison with team Managers to obtain team service information for accuracy in placement of the call
- other duties to support to the Facilities team, including sorting & scanning mail when required
Who are we looking for?
You will have previous experience operating a busy switchboard, managing calls professionally and confidently with passion for service delivery. You will have a willingness to leaning new technologies & enhance your current skills, and you will have the experience to credibly build new relationships with a National Team.
Why choose Sodexo?
Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!
How to apply?
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.
One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.
What are you waiting for? Submit your application today and become part of the Sodexo family!
What We Do
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. Its portfolio of activities includes Sodexo Food and Facilities Management Services and Pluxee Employee Benefit Solutions, activity for which the Group announced a spin-off with a listing expected on February 1, 2024. This diversified offer meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all. Sodexo is included in the CAC Next 20, CAC 40 ESG, CAC SBT 1.5, FTSE 4 Good and DJSI indices. Sodexo key figures — 22.6 billion euros Fiscal 2023 consolidated revenues — 430,000 employees as at August 31, 2023 — #1 France-based private employer worldwide — 45 countries — 80 million consumers served daily — 14.3 billion euros in market capitalization (as at October 25, 2023)
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