Job Description:
Customer management policy and process
Be responsible for national customer management policy and process design and development according to company and pillar sales & marketing strategy
Evaluate and track to ensure the proper execution of customer management policy
Lead the customer master data related process and work with Pillars to ensure the high quality customer master data
Be responsible for Customer agreement related process including T&C update to adapt to business needs, coordinate legal review and ensure contract signing completion etc.
Optimize the design of internal and external sales operation process to drive high efficiency operation platform and deliver high performance business growth through collaboration with internal and external stakeholders
Route to market strategy and deployment
Design RC China Route-to-market roadmap plan and recommendation to serve 2030 OGSM
Distributor capability development module build up through the design of successful customer profile design to fulfil company 2030 OGSM and long term strategy
Work with Pillars for RTM strategy deployment, especially for x-pillar strategic customer development and collaboration
Sales incentive/recognition
Be responsible for Sales incentive program design, continuous improvement, execution and tracking to support RC China KPI achievement in sustainable way
Collaborate with Pillars to ensure sales KPI design and target setting well support Pillar target and RC China target
Be responsible for Sales recognition program design, continuous improvement, execution and tracking to motivate sales team to drive RC China Demand priorities
Governance & Compliance in sales execution
Lead the governance and compliance in sales execution including national policy and process design, G&C related training, track execution in all pillars to drive proper sales behavior and be aligned with Mars compliance policy
Lead on-site inspection program to drive healthy business partnership, track and follow up remediation plan of all pillars, upgrade related policy and process to ensure G&C in place
Risk exposure and solution oriented through provide recommendation on healthy sales/customer management to support short term and long term business strategy decision
Coordinate with Mars corporate internal audit and external customer audit
Lead ICE/QMP process as NSOP representative
Experience & Qualifications:
Bachelor’s degree in business or equivalent.
At least 10 year working experience in multi-national companies with solid experience in both field sales and trade marketing
Be adaptive to market dynamic and change
Proven experience in cross-function cooperation; Ability to collaborate successfully and lead multiple projects and teams
Highly motivated, highly organized and results driven
Service oriented, with a great amount of insight and convincing skills in terms of identification of potentials. Also in the area of learning and development
Excellent verbal and written communication skills in both English and Chinese
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
-
Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
-
Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
-
Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
Similar Jobs
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
