National Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Lead - Office Leasing

At JLL, we're transforming how commercial real estate operates, and our Office Leasing platform provides access to premier opportunities and market-leading clients that are unmatched in the industry.

The Opportunity:

We're seeking an Operations Lead to join our dynamic national Office Leasing team. You'll drive strategic growth initiatives and operational excellence across all states, directly influencing how we deliver exceptional client experiences and drive business performance.

Working in partnership with our Head of Office Leasing and Head of Growth, you'll leverage JLL's advanced business systems and collaborative culture to create superior value for our teams and clients nationwide.

Core Responsibilities:

Strategic Leadership & Growth

• Partner with leadership to implement business growth objectives across all Australian states
• Manage and oversee State Operations Managers, driving unified delivery of strategic Office Leasing priorities
• Champion adoption of JLL Business Services (Data COE, Bid COE & Design COE) and best practice processes
• Successfully contribute to income growth through strategic initiatives that secure constant market visibility
• Support "One JLL" cross-sell initiatives through enhanced processes and communication

Operational Excellence

• Enable teams with streamlined onboarding and training processes for new agents, analysts and operations managers
• Manage national onboarding of Operations team members, aligning with broader business priorities
• Host monthly Operations & Growth calls with local support teams, tracking progress on key strategic projects
• Oversee monthly Townhalls in partnership with Head of Office Leasing
• Track and report on key operations metrics including training completion, system and process adoption rates and engagement scores nationally

Client Experience & Market Engagement

• Enhance client experience through streamlined templates, data insights and process improvements
• Streamline administrative processes to support industry-leading client experience standards
• Collaborate with Pursuits and local Operations managers to execute strategic client engagement events
• Support national client engagement activities and cross-state collaboration opportunities
• Manage consistency across Australian Office Leasing business for key internal and external events including conferences

Technology & Knowledge Management

• Actively lead Leasing Advisory technology integration projects to streamline interdepartmental workflows
• Manage refreshed SharePoint platform implementation with focus on cross-state knowledge sharing
• Oversee template library refresh project including Cap Statements, pitch content and case studies
• Establish best practice documentation and sharing protocols

Your Profile:

• 5+ years' experience in Operations Management
• Experience leading operations in large organizations and commercial agencies is highly regarded.
• Strong written and verbal communication skills
• Continuous drive for efficiency and process improvement
• Experience in driving change, adoption and clear processes for teams
• Advanced skills with Microsoft Office Suite (Word, PowerPoint & Excel)
• Exceptional attention to detail and commitment to accuracy
• Ability to work with tight timeframes and deadlines
• Strong time and project management capabilities
• Outstanding interpersonal skills and ability to engage stakeholders at all levels

What JLL Can Offer You:

• Recognition benefits
• Corporate discounts and offers
• 'You' Days
• Health & Wellbeing programs
• Learning & Development platforms
• Mentorship from industry-leading professionals
• Paid time off for volunteer work
   

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting the job reference number REQ528448.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.