National Network Representative

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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

To recruit and retain participating dentists for various Delta Dental government programs.

Primary Job Responsibilities:

• Recruits and retains dentists in Delta Dental government networks and logs all points of contact in SalesForce.

• Visits participating and non-participating dentists to ensure understanding of the company’s programs and procedures in order to resolve claims processing problems.

• Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs.

• Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community.

• Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.

• Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists.

• Works with dental offices on performance to ensure program goals are attained.

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Minimum Requirements:

Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, sales, marketing, or communications and two years of experience in customer service, recruiting, sales, or business development, preferably in a healthcare, dental, insurance, or government‑based environment. Previous experience working with Medicaid is preferred. Will accept any suitable combination of education, training, or experience.
Position requires strong interpersonal and persuasion skills with the ability to engage diverse communities; the ability to influence decision-making, build trust quickly, and educate providers on available services and benefits; the ability to clearly articulate value and access to Medicaid‑eligible populations; advanced presentation skills; effective verbal and written communication skills; experience working with word processing and spreadsheet software; and the ability to resolve complex problems and use independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.