National Accounts Manager

About the Role

Donegal Insurance Group has an opening for a National Accounts Manager responsible for managing and growing relationships with key national insurance clients. This includes developing strategic partnerships, overseeing the sales process, ensuring the delivery of insurance products and services, and acting as one of the primary points of contact for high-value clients. This role is a blend of strategic planning, relationship management, and sales development within the insurance industry.  The job also involves working closely with our Regional Marketing teams as well as other internal departments to include: (Underwriting, Licensing, Risk Management, Claims, Data Analytics).
 

The role provides remote work flexibility, but candidates should expect to spend time in the office to support team collaboration and business needs, in addition to regular travel to client sites or national offices.

Responsibilities and Duties

• Account Management & Relationship Building:
  • Develop and manage relationships with key national accounts at both the Senior Leadership & Regional Levels.
  • Serve as a primary point of contact for clients, ensuring high levels of client satisfaction and loyalty.
  • Conduct regular meetings with clients to understand their evolving insurance needs and provide tailored solutions.
  • Actively assess accounts to identify growth opportunities and maximize profitability.
  • Help to negotiate and finalize contracts, ensuring mutually beneficial agreements for both the client and the company
• Sales & Business Development:
  • Drive and execute the sales strategy for national accounts, ensuring alignment with company goals and market trends.
  • Work closely with the Regional Sales teams to develop and implement strategies for generating new business opportunities within national accounts.
  • Present company initiatives to clients, aiming to increase client retention and sales.
  • Partner with the marketing team to develop tailored promotional campaigns and sales presentations for key accounts.
• Product Expertise & Consultation:
  • Stay current about industry trends, regulatory changes, and competitor products to ensure clients receive knowledgeable and strategic guidance to accounts.
  • Support the alignment of product solutions and policy options for national clients – but at the individual agency level.
• Collaboration & Cross-functional Coordination:
  • Collaborate with internal teams (e.g., underwriting, reporting, licensing) to ensure timely and accurate service delivery.
  • Work closely with our Regional Sales Teams to facilitate relationships at the regional, state and individual agency levels.
  • Coordinate with legal and compliance teams to ensure that contracts and policies comply with relevant regulations.
• Reporting & Performance Tracking:
  • Monitor account performance and client satisfaction through regular reporting and analytics to identify trends and improvement opportunities.
  • Provide monthly, quarterly, and annual sales performance reports to leadership.
  • Analyze account profitability, retention rates, and other key metrics to assess account health and potential for growth.
  • Maintain accurate and up-to-date records of all client interactions, and sales activities.
• External & Internal Conferences & Meetings (including but not limited to):
  • National & Regional Conferences for many of our NA Partners – often involving Group Presentations.
  • Working with different levels of each National Account (SLT, Region, State).
  • Regular meetings with our Regional Marketing Teams.
  • Report-Out meetings to the Donegal Senior Leadership Team
  • Deliver presentations to management within the Claims, Risk Management, Data Analytics and Underwriting departments as required.
  • Attend and participate in Regional Portfolio meetings as required.

Qualifications and Skills

• Bachelor's degree in Business, Marketing, Insurance, or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in account management, sales, or business development in the insurance industry.
• Proven track record of successfully managing large, national accounts and achieving sales targets highly preferred
• Strong understanding of insurance products, services, and market trends in the Property & Casualty Insurance Industry
• Excellent negotiation, communication, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders.
• Strong interpersonal skills and emotional intelligence, with the ability to handle complex client relationships.
• Strong problem-solving skills and the ability to offer creative solutions to clients.