National Account Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

We are seeking a National Account Manager (NAM) to join our dynamic team in Sydney. This is an exciting opportunity to work in a high-impact role focused on building and maintaining strong client relationships while driving growth across key accounts.

Key Responsibilities

• Client Relationship Management: Develop and implement programs to retain and strengthen relationships with key accounts, aligning with business needs.
• Client Engagement: Identify client requirements, prepare proposals, quotations, and deliver high-quality customer service.
• Collaboration: Work closely with internal teams (marketing, finance, field teams) and industry stakeholders (e.g., financial planning, asset management) to manage and grow key accounts.
• Process Development: Contribute to the development and implementation of Key Account & Client Management policies and processes.
• Stakeholder Management: Build and nurture relationships with clients and key business stakeholders, ensuring exceptional client satisfaction.

Skills & Qualifications
• Experience: Significant experience in account management or client relationship roles, with a preference for candidates with experience in the pharmacy or retail sector.
• Key Skills: Strong account management and influence skills, ability to navigate ambiguity, and collaborate effectively with cross-functional teams.
• Problem-Solving: Excellent problem-solving abilities, especially in managing complex client-related issues.
• Communication: Exceptional interpersonal and communication skills with the ability to handle ambiguity in dynamic environments.
• Soft Skills: Strong relationship-building skills and a results-oriented mindset.

What We Offer in Return

We are committed to offering a competitive salary package, along with additional benefits, such as:
• Professional Development: Opportunities for training, education, and career advancement.
• Employee Recognition & Rewards: We value your contributions and recognize your success.
• Career Growth: Opportunities for career development, including international exposure and advancement.

At Galderma, you’ll work with people who embrace diversity, professionalism, and collaboration. We believe a diverse team leads to better outcomes, reflecting the perspectives of our varied customer base.

Next Steps
• If your application is successful, our recruiter will reach out to schedule an initial conversation.
• Next, you'll have a virtual or in-person interview with the hiring manager.
• The final step is a panel interview with the extended team, where you’ll discuss a case study.

Our People Make a Difference
At Galderma, you’ll work in an environment where every team member’s unique contribution is valued. We foster a culture of professionalism, collaboration, and support, where you’ll thrive and excel in what you do.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Please note due to the end of year shut down there may be a delayed response to applications between 20 December and 6 January