NAM Payroll Administrator

Job Description SummaryThe Pay Administrator is responsible for ensuring payroll accuracy, compliance, and efficiency through comprehensive timekeeping administration, inquiry management, and payroll input support. This role serves as a subject-matter expert in payroll processes, guiding employees and people leaders to appropriate channels, promoting self-service adoption, and contributing to optimization and continuous improvement initiatives. The Pay Administrator partners closely with HR, Finance, and business leaders to deliver high-quality payroll operations while driving process standardization and efficiency.Job Description

Pay and Timekeeping Administration

• Manage Tier 2 timekeeping inquiries and resolve complex payroll issues.

• Prepare and submit timekeeping files for payroll processing. Serve as functional owner of time and attendance (T&A) systems, including reporting and system testing where applicable.

• Support payroll inputs including pay corrections, one-time payments, awards, and reimbursements.

• Ensure collective agreement pay changes (e.g., wage adjustments, COLA updates) are accurately executed.

• Manage payroll input for on-cycle and off-cycle runs ensuring compliance and accuracy

Tiered Support Model & Self-Service Adoption

• Educate employees and leaders on proper pay and timekeeping practices and the use of self-service tools.

• Act as gatekeeper for off-cycle, special, and one-time pay requests, ensuring adherence to policies and standards. Reinforce payroll policies and support escalation exceptions, as necessary.

• Provide onsite support (where required) through scheduled office hours and walk-in requests, while guiding employees through appropriate self-service channels.

• Deliver real-time feedback to People Operations and HR teams on gaps in content, policy, or processes.

Optimization & Continuous Improvement

• Partner on pay and time-related projects including self-service enablement and adoption, T&A updates, site-driven pay impacts, and pay-impact testing.

• Drive process standardization and self-service adoption & enablement and reinforce People Leader and Employee-defined accountabilities.

• Apply Lean principles to streamline workflows and improve operational efficiency.

Desired Characteristics

• Bachelor’s degree in human resources, Business Administration, Accounting, or related field (or high school diploma/GED with at least 2 years of directly relevant experience).

• Minimum 2 years of experience in payroll, timekeeping, HR operations, or employee lifecycle administration.

• Strong knowledge of payroll processes, pay compliance requirements, and timekeeping systems.

• Demonstrated achievement in payroll and timekeeping administration, ideally in a large operations/service-oriented environment.

• Excellent communication and customer service skills with the ability to handle sensitive information with discretion.

• Strong analytical, organizational, and problem-solving skills with the ability to interpret and analyze complex data.

• Proficiency with payroll/HRIS systems and reporting tools; Workday and case management experience preferred.

• Familiarity with Lean or process optimization principles strongly preferred.

If contracted in the US:The base pay range for this position is $73,000.00 - 109,500.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus. This posting is expected to close on 10/13/25.*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.  General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.