NA Claims Director

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

• Lead the North American claims strategy and operating model across the United States, Canada, and Mexico.
• Provide leadership to General Liability and Litigation, Property Damage, Canadian Claims, and supporting claims teams.
• Establish consistent standards for investigation, reserving, escalation, settlement, litigation, subrogation, recovery, and closure.
• Oversee complex, high-exposure, catastrophic, and reputationally significant matters; direct mediation, settlement, and trial-readiness strategy.
• Lead TPA, insurer, defense counsel, investigation vendor, and claims service-provider governance and performance management.
• Monitor frequency, severity, reserve development, litigation, legal spend, inventory aging, closure rates, recoveries, and service outcomes.
• Own claims process and reporting requirements for ServiceNow, Riskonnect, carrier systems, dashboards, and data governance.
• Standardize incident-to-claim workflows and strengthen timely evidence preservation, claimant contact, carrier reporting, and escalation.
• Develop leaders and claims professionals, establish succession plans, and align resources with workload and exposure.
• Partner on insurance renewals, actuarial reviews, loss forecasts, underwriting presentations, and executive reporting.

JOB REQUIREMENTS:

• ·         Bachelor's degree or equivalent combination of education and experience.
• ·         10+ years of progressively responsible casualty, automobile, property damage, litigation, or corporate claims experience.
• ·         5+ years of leadership experience, including responsibility for managers, supervisors, or geographically dispersed teams.
• ·         Experience managing complex, litigated, high-severity, and catastrophic claims and overseeing TPAs, insurers, and defense counsel.
• ·         Strong knowledge of reserving, settlement evaluation, litigation strategy, claims analytics, and financial reporting.
• ·         Demonstrated executive communication, negotiation, change leadership, and cross-functional influence.

Preferred Qualifications

• CPCU, ARM, AIC, SCLA, CRM, or comparable professional designation.
• Experience in retail, convenience stores, fuel, trucking, restaurant, grocery, hospitality, or another multi-site business.
• Experience leading claims across the United States, Canada, and Mexico and supporting self-insured or high-retention programs.
• Experience with ServiceNow, Riskonnect, carrier claim systems, actuarial reviews, and casualty renewals.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Complete physical activity inventory of the position includes:

• Work requires frequent sitting, standing, walking and use of keyboard/computer.
• Work requires occasional bending, reaching and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines and interruptions can be stressful.
• Travel to store locations as necessary.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead.
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WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Working conditions inventory of the position includes:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position.  The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.  As with all positions, the responsibilities and duties of this position may change.  The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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