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A fantastic opportunity has presented itself for a MyIT Experience Specialist reporting to Senior Manager IT Experience & Operations, SEO Tech Enablement.
A bit about your role
The myIT Experience Specialist is a visible and trusted point of contact who helps enable a seamless myIT experience for nbn employees. The role provides rapid diagnosis and resolution of a wide range of IT issues, supports onboarding and offboarding, manages devices and consumables, and captures user feedback to improve satisfaction.
Alongside day‑to‑day support, the specialist contributes to experience analytics, trend analysis, reporting, and continuous improvement initiatives. Through professional and empathetic handling of multiple interactions, the role helps ensure smooth IT experiences, fewer incidents, and a consistently high standard of service across nbn.
A bit about you
The ideal candidate has strong customer service skills, experience working within ITIL and SLA‑driven environments, and the ability to navigate sensitive issues with professionalism, diplomacy, and effective negotiation. They can produce clear reports and procedures, build strong customer and organisational relationships, and collaborate well within teams. The role requires broad technical capability across Microsoft and Apple technologies, Active Directory, Office 365, networking, telephony, hardware, and mobile devices, supported by relevant IT qualifications. Candidates must also demonstrate adherence to nbn policies, safe work practices, and a commitment to maintaining a safe, risk‑free working environment.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a 9 months Fixed term opportunity based in Melbourne with and Applications will close at midnight 5th May 2026.
To be eligible for this role, you must have full working rights in Australia.
Worker TypePermanentTime TypeFull timeSimilar Jobs
What We Do
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