At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Customer Experience Planning & Engineering Specialist
You will be part of the core team to foster FedEx’s Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific, Middle East and South Africa region (AMEA). The CEPE team drives, leads and enable transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. Reporting to the regional CEPE Manager, you will be helping to implement transformation projects for CE operations to support organization strategies. Your deliverables will contribute to FedEx’s delivery of superior customer experience and transformation in AMEA through effective communication means and strategic improvement initiatives.
Areas of Responsibilities
Strategic Program Management
- Lead & coordinate discovery/assessment workshops with local market stakeholders for implementation requirements and constraints.
- Participate in the development of the program Vision, Roadmap and other approval & communication materials
- Be the voice of the program in the division
- Keep divisional & other stakeholders informed of program progress
- Lead the delivery of cost & benefit analysis and approval materials for planning & execution
Project Management
- Act as the PM for Key Transformation Project implementation in local market by leveraging the FedEx QDM methodology
- Identify risks and impediments and develop mitigation strategies
- Keep divisional stakeholders informed of project progress and health
- Work with divisional stakeholders to execute change management activities including learning development and delivery
- Perform Project KPIs tracking, evaluation, analysis and identify CAP to ensure project success
Minimum Requirements
- Bachelor degree in Engineering, Program / Project Management or related discipline is required. Post-graduate degree preferred but not necessary
- At least 5+ years’ experience in driving process improvement, including strategic & operation planning, and project / program management.
- Fluency in English (both written and spoken)
- Change Management mind set, preferably together with past experience
- Some business travel maybe required.
Skills & Experience
- Strong sense of ownership in driving the project implementation under ever-changing environment. Proactive to take up challenges and focus on delivering actionable solutions to drive project success
- Hands-on E2E experience in data analysis (from data extraction from database to actionable insights) is highly desirable.
- Excellent verbal and written communication skills, and able to articulate the right information to stakeholders with different backgrounds and styles
- Previous experience working with remote teams or working in Regional Team is a plus
- Professional qualifications in Agility / project / program management / Lean / Six Sigma is a plus but not mandatory.
- Able to prioritize workload and meet deadlines.
- Attention to details, strong business and numerical sense
- Strong customer service, negotiation and resolution skills.
Job Posting End Date:
2024-12-20
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
