Mumbai/ NCR | Customer Support Associate intern

We are seeking a talented and motivated individual to join our Mumbai team. This hybrid role is perfect for fresh graduates looking to build a foundation in both Customer Success and Pre-Sales. You will support our senior teams by ensuring internal projects run smoothly and by assisting in the early stages of client engagement and solution design. This role offers hands-on experience in a fast-paced environment and is a crucial stepping stone to becoming a futureCustomer Support Associate or Solution Consultant. This role demands ability to configure and implement our software to meet client-specific needs.This role will involve working closely with cross-functional teams to implement the system at client side. Candidate(s) will be working on creating smooth processes, testing, improving efficiency, and ensuring the configuration of our system as per client requirements. 

The ideal candidate will have a strong accounting background, excellent testing skills, and the ability to dig deep into product and implement effective solutions.

Apply if you have:

• Academic Background: Bachelor's degree in Computer Science, Engineering, or a related field.
  

• Accounting Aptitude: A strong interest in accounting and a solid grasp of accounting principles.
  

• Analytical and Problem-Solving: Excellent analytical and troubleshooting skills.
  

• Database Understanding: Familiarity with relational databases.
  

• Attention to Detail: A meticulous approach and commitment to accuracy.
  

• Software Proficiency: Mastery of Microsoft Office Suite, Google Docs, and Google Spreadsheets.
  

• Communication and Collaboration: Effective communication skills and the ability to work seamlessly with cross-functional teams.
  

• Prioritization and Decision-Making: Exceptional ability to prioritize tasks and make sound decisions.
  

• Execution Excellence: Proven track record of delivering high-quality results.
  

• Functional Consulting: Passionate about guiding clients and maximizing system utilization.
  

• Industry Knowledge: Experience in the lending/NBFC industry and familiarity with software systems like Loan Management Systems, Loan Origination Systems, Collections, and CRM.
  

• Teamwork and IC: Ability to work effectively both independently and as part of a team.
  

• Technical Proficiency: Expertise in relevant software tools and technologies.
  

• Open for traveling
  

About Synoriq

Synoriq is a core lending product company that offers solutions for banking and financial services. At Synoriq, our purpose is to build a better world through technology. Headquartered in Jaipur, India, we are a team of 150+ lending experts, designers and engineers. We believe problems of any complexity can be solved if you have great leaders. Our utmost focus is on leadership and we thrive to create outstanding leaders who deliver on our promises to all the stakeholders. By creating leaders, we play a critical role in shaping a better world for our people, our clients, our communities, and our nation. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve their professional and personal goals. We work with some of the big names in the industry. Some of our clients include:

• Financial Services: Finova Capital, Spandana, SPFC, SG Finserve, CSL, and more (30+ Clients)
  

Promoter Profile

Mudit Jain is the CEO and Founder of Synoriq. He is an IIT Bombay Alumni with experience of 14+ years of working with various banks, HFCs, and NFCs. He served as the Country Head for Finmechanics at a very young age of 24. He has also worked with PwC and Diamond Consulting after graduating from IIT Bombay. Before starting Synoriq, he was the co-founder of Qriyo - India’s first managed home tuition app.

What will you do:

• Accounting Domain Expertise: Possess a strong understanding of accounting principles, including strategy definition and charges, within the banking and lending industry.
  

• Functional and Technical Consultation: Provide expert guidance to clients across all aspects of our software, including functional and technical considerations.
  

• Requirements Gathering and Implementation: Collaborate with clients to understand their business requirements and configure our system accordingly. Facilitate process workflow modeling and establish strong relationships with both internal and external stakeholders.
  

• Data Migration and Configuration: Gather client master data and develop tailored accounting policies.
  

• Quality Assurance: Conduct rigorous testing to ensure the system's accuracy and compliance with product requirements.
  

• Stakeholder Management: Maintain open communication with stakeholders, developers, product teams, and business units throughout the implementation process.
  

• Client Support: Respond promptly and courteously to client inquiries and provide ongoing support post-deployment to ensure effective system usage.
  

• Knowledge Management: Create comprehensive knowledge articles, self-service instructions, and process documentation to support client training and adoption.
  

• Training and Education: Deliver thorough training sessions to clients, covering all aspects of the software system.
  

• Project Management Skills: Experience in managing project timelines, resources, and deliverables can be beneficial.
  

• Continuous Learning: Demonstrate a commitment to staying updated on industry trends and best practices.
  

What We Offer:

• Impactful Product: At Synoriq, you get to work on exciting products and software that create a huge impact in the lives of common people. You get exposure to the financial sector. With projects of such scale, we work on the latest technologies in the market. 
  

• Great Nucleus of Minds: You get to work with the smartest people and learn together. Our team is a bunch of talented designers, engineers, singers, storytellers, and dancers.
  

• Fun: We understand that there is a life outside the office too. We offer flexibility in your work schedule and work from home so that you give your best every day.
  

• Leadership Initiatives: We promote the overall development of an individual and help you realize your professional goals. There are ample learning opportunities providing exposure to different domains and to work in cutting-edge technology.