Multiple Listings Project Handler II

JOB DESCRIPTION

• Contacts customer, promptly after request delivery, to ensure receipt of request, answer questions and provide information in a manner that promotes the best possible customer experience.
• Immediately upon request receipt, ensures customer provides necessary items (agreements, literature, etc.) to ensure request readiness.
• Proactively manages specifically designated requests consistent with each customers expectations.
• Includes meeting with internal staff and the customer to ensure seamless execution of the request, providing regular status updates during all phases of the request life cycle, and resolving problems in an expedient, professional and courteous manner.
• Accurately posts Flex requests in accordance with the posting requirements.
• Expediently manages and maintains personal and multiple listing request queues within the Customer Service email box, as part of the team under the direction of the Customer Experience Manager.
• Provides support for multiple listing customer requests, including non-technical questions/issues such as billing inquiries and general UL information.
• Handles multiple listing customer and file maintenance requests.
• Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints and open follow-up items.
• Keep the involved organizational elements current on the request status.
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
• May support retaining and growing existing customer base and selling products or services; sending out quotations using standardized pricing tools and booking orders; entering sales contracts into databases; processing moderate to complex orders into the ERP after quote acceptance (ensuring clients receive follow-up of sent quotes); and turning quotes into orders.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS

• High School diploma or equivalent, plus generally two years of Customer Service or Sales experience.
• Demonstrated experience managing multiple projects and tasks successfully.
• Excellent problem solving and negotiation skills to resolve complex problems for customers.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
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