eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.
eMITS is NASA’s enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency’s mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA’s mission to inspire discovery and share NASA’s story with the world.
JOB RESPONSIBILITIES:
- Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Manage multiple project tasks simultaneously and provide daily/weekly activity reporting.
- Provide support for technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
- Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
- Participate in the review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
- Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5–7 year planning horizon).
- Participate in engineering activities and meetings with Product Owners, customers, and stakeholders.
- Communicate technical concepts clearly to non-technical stakeholders.
- Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
- Maintain relevant Microsoft Teams Rooms–related certifications.
EDUCATION & WORK REQUIREMENTS:
- Requires minimum BA/BS and 5 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.
Minimum Requirements:
- Must be a U.S. citizen.
- Current Microsoft Teams Rooms certification, kept current as the MTR device list changes.
- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Demonstrated experience designing, installing, and configuring certified, appliance-based Microsoft Teams Rooms systems (compute, touch consoles, cameras, microphones, speakers, displays, and content ingest) that do not rely on third-party AV control systems.
- Proven ability to engineer a room as a complete audio/video system, including room sizing, camera and microphone coverage, speaker coverage, display readability, cabling, and signal flow.
- Experience with installation verification and acceptance testing, including camera framing, microphone pickup and noise rejection, and physical security.
- Experience with network configuration and device enrollment (WCS Intune or equivalent) in line with Agency Security Configuration Standards.
- Ability to write engineering documentation, installation guides, and end-user training materials that meet Section 508, kept in version-controlled repositories such as SharePoint Online.
- Familiarity with EPEAT and energy-savings standards.
- Strong communication and customer service skills, including explaining technical concepts to non-technical stakeholders and managing multiple projects with daily or weekly reporting.
- Proficiency in Microsoft 365, SharePoint, and Box.
Preferred Qualifications:
- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
- Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
- Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
- Experience providing training and training materials on collaboration and conference rooms
- Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.
ARES BENEFITS:
ARES offers a competitive compensation and benefit package. Full time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5
Skills Required
- Bachelor’s degree in a relevant field
- At least 5 years of related experience
- Relevant certification for engineering Microsoft Collaboration Systems
- U.S. citizenship
- Current Microsoft Teams Rooms certification maintained as the device list changes
- Experience supporting NASA, aerospace, DoD, or other large federal technical environments
- Experience designing, installing, and configuring certified appliance-based Microsoft Teams Rooms systems
- Experience engineering complete audio/video rooms, including room sizing, camera and microphone coverage, speakers, displays, cabling, and signal flow
- Experience with installation verification and acceptance testing
- Experience with network configuration and device enrollment using Intune or an equivalent platform
- Ability to write engineering documentation, installation guides, and Section 508-compliant training materials
- Familiarity with EPEAT and energy-savings standards
- Strong communication and customer service skills
- Proficiency in Microsoft 365, SharePoint, and Box
- Industry-recognized certification in audio/video engineering, IT systems integration, or a related field
- Experience coordinating building modifications with facility teams
- Experience supporting risk-based decisions and system security plan documentation
- Experience providing collaboration and conference-room training
- Experience in sensitive or mission-critical environments and familiarity with federal IT security protocols
What We Do
ARES Corporation is one of the foremost Engineering, Project Management, Reliability and Mission Assurance, IT Architecture and Security, and Software Solutions companies in the United States. We differentiate ourselves from our competition by integrating unique, industry-leading quantitative risk management methodologies into every project to provide superior-quality products and services, on time and within budget. With a top-notch team of engineers, scientists, and other professionals, ARES focuses on solving industry’s most complex technical challenges in the key areas of nuclear, clean technology, space, and defense.
