At Promethean...

We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.

Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.

As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.

The Multilingual Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support in English and French to a customer base supporting Promethean bespoke software and hardware. 

As a Multilingual Technical Customer Support Representative, you will:

• Problem solve with the customers in English and French to bring about a speedy resolution to their enquiries
• Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction
• Maintain detailed history on the Call Management System of all issues reported to customer support
• Achieve agreed targets (KPIs) and deliver excellent customer service
• Decide how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution
• Develop allocated projects designed to raise efficiency within the department, and overall customer satisfaction

Requirements:

• Strong literacy in English & French (written & verbal)
• Able to commute to Blackburn office
• Minimum two-year helpdesk experience
• A good working knowledge of computer configurations and operating systems
• Excellent time management and organizational skills
• Excellent communication skills
• Excellent customer care skills
• Previous knowledge of project work

Base Range: £26,500 - £27,900 + Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:

Private Medical Insurance

Life Assurance

Pension Program

Parental Leave Program with Child Care Subsidy

In addition to 26 days of paid annual leave plus bank holidays, Promethean offers the following paid leave:

· Birthday day off

· Multicultural day off

· Two Volunteering Days

Well-Being Programs (For example, company-wide health challenges)

Reward and Recognition Program

And more!

Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.

For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP

Please contact [email protected] if you have an accessibility request at any point during the hiring process.

#Promethean #EdTechJobs