Multi Services Assistant

Multi Services Assistant

Salary: £25,250.00 per annum, plus company benefits

Location: Nottingham, NG1 7BQ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hour unpaid break (which is rotational 12pm-1pm and 1pm-2pm)

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities 

• Collecting Reprographics requests from designated areas and correctly filing these
• Completing photocopying, scanning and printing requests as needed following instructions 
• Follow all quality checking processes to ensure a high standard of work, free of errors
• Returning completed jobs to designated areas
• Ensuring that all equipment is fully stocked and operating correctly
• Handle and store documents safely maintaining information security at all times
• Process all personal papers for storage, including wills, power of attorney and title packets
• Complete all documentation relating to items that are to be archived and or retrieved
• Ensure the practice management system is updated to correctly record the location of all items
• Act upon the clients instructions to close, archive and record all files being issued to storage
• To assist in the collation of information on this service area for including in the monthly reports 
• Collect and input monthly reporting information
• Ensure all paperwork and tracking sheets are correctly completed and recorded 
• Compliance is required at all times with Intelligent Office corporate standards
• All other duties as assigned by the business services manager or client
• To be aware of the day to day health and safety requirements surrounding working area
• To immediately raise any health and safety concerns to your manager or team leader
• To participate in any on site health and safety audits or assessments

Personal attributes

• Previous experience working in an office admin role is essential
• Experience of working in a corporate environment
• Experience working on Microsoft Office programmes
• Excellent customer service skills, confident in liaising with clients and strong communication skills
• Client-focused approach to service provision through personal commitment to their business
• Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
• Ability to work under pressure within tight deadlines with flexible approach
• Continual improvement mentality, open and receptive to feedback
• Build and grow relationships with key clients and service users
• Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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