MSP Automation Engineer (Remote in US)

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. 

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

We are seeking a highly motivated and detail-oriented Managed Service Provider (MSP) Automation Engineer to join our team. This role is critical to driving operational and service efficiency by leveraging data, business analysis, and cutting-edge tools to design, build, and maintain Robotic Process Automation (RPA) workflows. The ideal candidate is highly technical, with a solid understanding of automation principles and technologies, as well as hands-on experience with tools such as Power Automate and Rewst. Beyond technical expertise, a successful candidate will be a creative problem solver, an excellent communicator, and someone who continuously seeks to learn, adapt, and discover better ways of operating.

Key Responsibilities

• Automation Development and Maintenance
  • Design, build, test, and deploy RPA workflows using platforms like Power Automate and Rewst.
  • Maintain and optimize automation solutions to ensure stability, efficiency, and scalability.
  • Develop reusable functions and libraries to streamline workflow creation.
• Process Analysis and Improvement
  • Analyze business processes and use data-driven insights to identify inefficiencies and opportunities for automation.
  • Collaborate with stakeholders to gather requirements and define project objectives.
  • Document and refine standard operating procedures (SOPs) for automated processes.
• Tool Integration and Management
  • Integrate automation workflows with MSP tools and platforms, ensuring seamless functionality.
  • Troubleshoot and resolve integration issues to prevent disruptions.
  • Ensure compliance with data integrity, security, and privacy standards.
• Testing and Monitoring
  • Conduct rigorous testing to identify and resolve bugs or performance issues.
  • Monitor workflows to ensure smooth operation and proactively address potential issues.
  • Perform regular updates to keep automations current and effective.
• Strategy and Collaboration
  • Help define the organization’s overall automation strategy, prioritizing projects for maximum impact.
  • Partner with internal teams to identify repetitive tasks suitable for automation.
  • Communicate program status, value delivered, and next steps to stakeholders.
• Training and Continuous Learning
  • Provide training and support to users interacting with automation workflows.
  • Stay updated on the latest trends, tools, and best practices in automation to drive innovation.

What Success Looks Like

• Reduction in manual workload across Service Desk and NOC through automation.
• Improved ticket resolution times and reduced human error in routine processes.
• Strong cross-functional collaboration and proactive identification of automation use cases.
• A growing catalog of documented, reliable, and maintainable automation workflows.

Some of the qualifications and skills we are expecting include the following:

• Education and Experience
  • 2+ years of experience in RPA development, automation engineering, or a related role.
  • Experience in a Managed Service Provider (MSP) or IT services environment is highly desirable.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Technical Skills
  • Proficiency with RPA tools like Power Automate, Rewst, or similar platforms.
  • Strong understanding of scripting languages such as PowerShell, Python, or JavaScript.
  • Familiarity with Rest APIs, webhooks, and integration protocols.
  • Proficient in using data visualization and reporting tools (e.g., Power BI, Tableau).
• Soft Skills
  • Exceptional problem-solving skills, with the ability to think creatively and critically.
  • Strong communication skills for articulating technical concepts and business value.
  • Adaptability and a proactive approach to learning and refining processes.
• Must be legally authorized to work in the United States for any employer without sponsorship

What you should know about us: 

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. 
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful. 
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. 
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways. 
• We have a great benefits package including self-managed PTO, 401k contribution matching, parental leave and professional development opportunities
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! 

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer