About this opportunity:
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Service Delivery Management. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.
What you will do:- Manage and support the Service Delivery team, fostering a conducive work environment.- Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.- Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.- Oversee competence management by enabling competence build-up through career paths, training, education, and certification.- Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).
The skills you bring:- Change and Improvement Management.- Audit and Assessment.- Risk management.- Process Management.- Negotiation.- Performance Management DGS.- Management of Service Delvery Framework.- Knowledge Sharing and Collaboration Skills.- Data Analytics.- Financial Acumen.- Machine Learning Concepts.- Skills and Skills taxonomy management.- Artificial Intelligence Concepts.- Ericsson Portfolio.
Skills Required
- Change and Improvement Management
- Audit and Assessment
- Risk Management
- Process Management
- Negotiation
- Performance Management DGS
- Management of Service Delivery Framework
- Knowledge Sharing and Collaboration Skills
- Data Analytics
- Financial Acumen
- Machine Learning Concepts
- Skills Taxonomy Management
- Artificial Intelligence Concepts
- Ericsson Portfolio knowledge
- Competence Management (training, career paths, certification)
- Compliance with group, legal, financial, data security, privacy, and E+OHS directives
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
