About this opportunity:
We are hiring MSIP Cloud Operations Assurance for Managed Services. Join us at Ericsson, a leading technology company as a MSIP Cloud Operations Assurance, where your responsibility will revolve around Service Assurance functions for contracts. This role places you at the helm of a customer-facing position, working within contract parameters. It involves monitoring and maintaining the Service, utilizing both reactive and preventative measures. Additionally, the role will require cooperation in a key capacity with the Ericsson Service Delivery Units (SDU) to ensure top-grade Operational Performance.
What you will do:
• Overall responsibility for the day-to-day operations of managing Cloud & Packet Core Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.• Work on scope, definition, and design solution offerings; develop and drive end-to-end technical solutions.• Drive operational excellence through automation, standardization, AI-driven operations, and continuous service improvement.• Build and maintain strategies related to Cloud Infrastructure & Services and Packet core throughout the mobility network ensuring all performance and cost curves are closely managed.• Drive the adoption and articulate the risks/opportunities from demonstrating Cloud Infrastructure.• Coordinates and directs the timely evaluation, qualification, and implementation of new software products, tools, and related appliances as it pertains to the Cloud & PACO environment.• Ensures timely liaison with vendors regarding problems, fixes, and required improvements• Act as a trusted advisor to customer leadership and engage with C-level stakeholders during critical incidents and strategic reviews.• Identify and drive add-on sales, upsell, and service expansion opportunities by aligning cloud capabilities & PACO with customer business objectives• Manage and optimize cloud-hosted telecom domains such as Packet Core (EPC/5GC), CAF, CCPC, IMS, OSS/BSS, and CNF/VNF workloads- AMF, SMF, UPF, SCP, NRF, UDM etc. Ericsson- PCCMM, PCCSM, PCG, LPG, SCP, CCRC, CCPC etc. Nokia- CMM, CMG, UDM, AUSF, EIR etc.
The skills you bring:
• Strong understanding of industry standards including ETSI, 3GPP, GSMA, TM Forum, CNCF, ONF, OCP, MANO, OpenStack ecosystems, and cloud-native telecom architectures.• Deep understanding of hyperscale cloud providers features and their capabilities for telecom network deployments and cloud-native workloads.• Strong knowledge of CNF/VNF lifecycle management and cloud-native telecom workloads like 5G SA, LTE- Packet Core (AMF, SPF, UPF), Policy (PCF) and Signalling (SCP, NRF, UDM, AUSF, EIR)• Previous knowledge and Hands on experience on cloud and virtualization technologies (OpenStack- RHOSP, OpenShift- RHOCP, Nokia CBIS, Cisco CVIM etc.).• Hands on working experience in Kubernetes deployments, Docker, and Helm charts.• Scripting/Automation experience (Bash, Python, Ansible, other).• Must possess excellent understanding of Telecom Networks (LTE, 5G), OSS (Operations Support Systems) Platforms/ Tools, Cloud & DevOps.• Having Experience of Managing interworking of Cloud with IP networking and Workload like Packet Core etc.• Delivered or Managed Large Customer projects/Challenging Projects/Operations.• An excellent Inter-personal skill along with superb communication skills in written and spoken English.
Experience of handling Senior leadership of Customer
• Experience engaging senior customer stakeholders and driving business growth through service adoption and expansion. • Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793128
Skills Required
- Strong understanding of ETSI, 3GPP, GSMA, TM Forum, CNCF, ONF, OCP, MANO, and OpenStack ecosystems
- Deep understanding of hyperscale cloud provider capabilities for telecom network deployments and cloud-native workloads
- Strong knowledge of CNF/VNF lifecycle management and 5G, LTE Packet Core, policy, and signaling workloads
- Hands-on experience with OpenStack, Red Hat OpenStack Platform, OpenShift, Red Hat OpenShift Container Platform, Nokia CBIS, or Cisco CVIM
- Hands-on experience deploying and managing Kubernetes, Docker, and Helm charts
- Scripting and automation experience with Bash, Python, Ansible, or similar tools
- Excellent understanding of telecom networks, OSS platforms, cloud, DevOps, IP networking, and packet core workloads
- Experience delivering or managing large customer projects or challenging operations
- Experience engaging senior customer stakeholders and driving service adoption and expansion
- Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills
- Academic credentials from recognized and accredited institutions
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
