Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key roles and responsibilities:
Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
Assist in the installation, configuration, and maintenance of end-user computing devices and software.
Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
Document and track all support requests and incidents in the NTT ticketing system.
Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
Recommend procedure modifications or improvements to streamline support processes.
Requirements:
Diploma, degree, or relevant qualification preferably IT/Computing OR
Equivalent work experience related to IT helpdesk/ customer service/ customer support
Open to consider fresh graduates and candidates without IT background
Languages requirement: bilingual Japanese & English (reading, writing & speaking)
Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
Japanese native candidates: business English
Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team
Advantageous certifications/ experience
BJT (Business Japanese Proficiency Test)
Experience in helpdesk or Service Desk environment or customer service especially in Japanese
Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
Familiarity with network and server monitoring tools and techniques
Relevant certifications (e.g., ITIL, CompTIA A+, Network+)
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Diploma, degree, or relevant qualification (preferably IT/Computing) OR equivalent IT helpdesk/customer service experience
- Bilingual Japanese and English (reading, writing & speaking); non-native candidates: JLPT N2 minimum; Japanese native: business English
- Flexible to work shift patterns, including 12-hour shifts (day, night, or customized hours)
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
- Experience with helpdesk or service desk environment, especially supporting Japanese-speaking customers
- Proficiency in end-user computing and understanding of computer systems, mobile devices, printers and peripherals
- Familiarity with network and server monitoring tools and techniques
- Relevant certifications (e.g., ITIL, CompTIA A+, Network+)
- BJT (Business Japanese Proficiency Test)
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
