About this opportunity
Responsible for leading Managed Services engagements across MOAI with a primary focus on Malaysia and Singapore, including supporting existing operations with add on sales and extension or renewals, conducting an Operational Benchmarking Assessment (OBA) for new opportunities, translating findings into commercially viable end-to-end MS solutions, and driving proposals as part of the Core 3/pre-sales team. You will join the MOAI Managed Services Pre-Sales and Solutions team, a group of experienced MS experts working directly with C-level customers and senior Ericsson stakeholders. This individual contributor role has strong C-level exposure, regional scope across MOAI (Market Area Oceania, South East Asia & India), with the possibility to support opportunities in other MOAI countries when requested, and requires flexibility to travel around 30-50% of the time and to work across multiple time zones.
What you will do
- Be the primary interface towards DNB and CelcomDigi (we will use *Customer* for external job posting) for taking the roles of Engagement Lead and or CSR for new MS opportunities
- Plan and lead OBA activities (customer meetings, interviews, workshops, data collection and analysis), and present findings to customer and internal stakeholders
- Engage with customers at all levels, including C-level, as part of the Core 3
- Orchestrate end-to-end commercial and technical MS solutions and value argumentation
- Ensure appropriate internal governance of MS opportunities in collaboration with the Account Team/Core 3
- Understand competitors' MS offerings and Ericsson's unique value (including EOE)
- Support select MOAI pursuits and travel to Ericsson and customer sites as needed
- When required, support Managed Services engagements in other MOAI countries in close collaboration with the regional team
Join our Team
You will bring
- University degree in Science/Engineering (Electronics/Telecommunications or similar); Business degree a plus
- 5+ years of Ericsson MS solution expertise; familiarity with SMSN portfolio
- Strong understanding of telecom operations (customer operations models, Ericsson Operations Engine, tools and processes)
- Excellent communication and presentation skills with proven experience engaging senior and C-level stakeholders
- Prior experience in MS operational roles is preferred
- Ability and willingness to travel ~30-50% (some of that travel with to Customer offices within Kuala Lumpur as well as within MOAI) and to work flexibly across time zones
- Valid passport and driving licence; eligible to work in Malaysia (foreign candidates on local terms, no LTA)
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Bandar Sunway
Req ID: 788664
Skills Required
- University degree in Science/Engineering (Electronics/Telecommunications or similar)
- Business degree
- 5+ years of Ericsson Managed Services solution expertise
- Familiarity with SMSN portfolio
- Strong understanding of telecom operations, customer operations models, Ericsson Operations Engine, tools and processes
- Excellent communication and presentation skills with proven experience engaging senior and C-level stakeholders
- Prior experience in Managed Services operational roles
- Ability and willingness to travel ~30-50% and work across multiple time zones
- Valid passport and driving licence
- Eligible to work in Malaysia (foreign candidates on local terms)
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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