Essential Job Duties and Responsibilities:
- Coordinates the work of department personnel by planning and directing work assignments, interpreting and communicating policies and procedures to department staff, recommending personnel actions (for example, promotions, disciplinary actions, etc.)
- Develops and organizes the workflow through the department. Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.
- Trains new and existing staff about department procedures, programs and system changes. Monitors work performance of staff to ensure that company procedures are followed.
- Analyzes and resolves work problems and assists staff in solving work problems.
- Informs supervisor and management personnel of status and concerns of department.
- Monitors new software releases and upgrades to ensure proper use and utilization.
- Coordinates the updating and maintenance of procedure manuals and guidelines.
- Coordinates and supervises the underwriting and processing of complex and difficult policies.
- Coordinates the review of insurance applications and other policy forms and documents to evaluate, classify and rate insurance coverages.
- Communicates by phone and by mail with agents and field personnel about complex and difficult policies.
- Enters data into the computer and updates records.
- Monitors and checks outgoing reports and policy forms for accuracy.
- Assists with other duties as necessary.
Knowledge, Skills, and Abilities:
- In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.
- Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
- Ability to train new employees about job tasks and to update current employees about process changes.
- Ability to comprehend agents’ questions and concerns over the telephone and to provide correct, courteous answers.
- Ability to organize and prioritize multiple tasks.
- Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
- Ability to learn and apply detailed information about the company’s products, services, processes and systems. Ability to use the company’s terminology.
- Experience in the use of department equipment and general office practices.
- Ability to perform basic and complex mathematical calculations.
- Ability to remain calm and professional.
- Ability to work well with people in a team environment.
- Ability to work from oral and written communications.
- Ability to maintain confidentiality.
- Ability to assist in other work-related areas as required.
The pay range for the role is $56,000.00 to $79,000.00. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
QualificationsHigh School or GED required with a baccalaureate degree preferred and at least five years of MPCI Underwriting experience. Previous supervisory experience required.
About Us
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
