Mozaik Growth Manager

Job Title: Mozaik Growth Manager 
Location: Australia (Remote)
Contract: Permanent, Full-time
Standard Australian business hours, with flexibility to support customers and colleagues across multiple time zones and travel as required.
 

About Us
Cyncly is a global technology powerhouse with 2,400 employees and 70,000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the role:
This is a consultative customer-acquisition role, not a traditional transactional sales position.
We're looking for someone who genuinely enjoys helping cabinet makers make confident decisions. Someone who builds trust quickly, understands the realities of a workshop, and is passionate about helping customers find the right solution.
You'll own how prospective customers experience Mozaik, from their first enquiry through to starting their paid trial, while continually improving the systems, tools and processes behind that journey.
You'll take ownership of how prospective customers experience Mozaik across Australia and New Zealand, continually identifying opportunities to improve engagement, conversion and customer experience while helping shape the playbook for future global growth.
 

Key Position Responsibilities Include:

Customer Acquisition & Conversion

• Own ANZ inbound leads from first enquiry through paid trial and subscription.
• Qualify opportunities, understand customer workflows and guide suitable prospects through the buying journey.
• Conduct calls, demos and consultations where they add value.
• Maintain accurate qualification and progression in Salesforce.

Lead Conversion, AI & Automation

• Continuously improve the lead-conversion process across email, phone, WhatsApp, Messenger, SMS and emerging channels.
• Own the effective use of AI-assisted engagement, including monitoring, training and human handover
• Test new outreach and engagement approaches to improve response and conversion.

Growth & Market Development

• Partner with Marketing on campaigns, events and lead generation.
• Represent Mozaik at relevant industry events and build relationships across the woodworking market.
• Use frontline insight and performance data to identify opportunities for growth.

Global Playbook & Continuous Improvement

• Build repeatable processes, templates, assets and playbooks.
• Help define a scalable customer-acquisition model that can be adopted in other markets.
• Provide clear reporting on funnel performance, customer feedback and market opportunities.

Required Skills and Experience:

You are likely an experienced cabinet-industry professional, software consultant, technical salesperson, business development manager or customer-facing product specialist who understands how cabinet shops operate and is comfortable guiding customers through a buying decision. You combine strong industry credibility with commercial instincts and enjoy improving how customers move from initial interest through to purchase.

• Experience using Mozaik, or extensive experience within the cabinet manufacturing industry.
• Strong understanding of cabinetry production workflows and manufacturing.
• Confident conducting discovery conversations, software demonstrations and guiding customers through buying decisions.
• Experience using CRM systems such as Salesforce.
• Strong commercial judgement and customer communication skills.
• Comfortable working autonomously and wearing multiple hats.
• Shop-floor credibility and genuine industry curiosity.
• Humble, approachable communicator who builds trust quickly.
• Commercially confident and comfortable influencing buying decisions.
• Comfortable working autonomously and wearing multiple hats.
• Outcome focused with strong ownership and accountability.
• Able to balance hands-on execution with continuous improvement.
• Willingness to travel as required.

Success in this role means:

• Growth in qualified paid trials and new subscriptions across ANZ.
• Improvement in lead-to-trial and trial-to-subscription conversion.
• Faster and more consistent response to inbound demand.
• A measurable reduction in unqualified or unworked leads.
• Accurate qualification and funnel visibility in Salesforce.
• Increased use and effectiveness of AI-assisted and omnichannel engagement.
• A repeatable lead-conversion playbook that can be adopted in other regions.
   

Working for Us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.