The Moveworks AI Agent Developer is responsible for configuring, enhancing, and supporting AI-driven HR solutions to enable various Human Resources–centric processes. Within the HR Technology team, the AI Agent Developer will partner with the ServiceNow HR Technology Leader and Digital Content/AI Product Manager to support requirements gathering, configure Moveworks, assist with integrations to other HR applications, and deliver solutions aligned with JCI standards.
This role will primarily focus on hands-on configuration and development of enhancements, supporting integrations with other applications (ServiceNow and Workday), and troubleshooting issues related to the Artificial Intelligence (AI) Assistant (Moveworks). This position is a hybrid role based in Pune, India, combining in-office and remote work, and collaborates closely with global HR technology teams.
How you will do it
• Hands-on configuration and enhancement of the Moveworks AI Assistant / Chatbot
• Partner with ServiceNow and Workday technical teams to support and maintain integrations
• Analyze chatbot interaction data and assist in updating AI Assistant skills
• Configure Moveworks paths and conversations based on defined requirements
• Enable and support Moveworks plugins and platform features
• Partner with Moveworks support on technical issues and platform-related questions
• Support enhancement delivery from concept through deployment, Including Coordination of testing as necessary.
• Stay informed about Moveworks updates, new features, and best practices
• Document technical configurations, system changes, and enhancement activities
• Provide technical support to HR stakeholders and assist with end-user guidance as needed
• Assist with unit testing and participate in system and integration testing to ensure solution stability
What you will need
Required
• Bachelor’s degree or equivalent practical experience
• 5 years of relevant technical experience
• Experience supporting or configuring enterprise SaaS platforms
• Basic experience working with integrations and APIs
• Experience supporting AI Assistants, chatbots, or similar automation platforms
• Strong analytical and problem-solving skills
• Basic understanding of HR processes and workflows (e.g., onboarding, offboarding, employee self-service)
• Ability to work collaboratively with global teams in a structured environment
• Willingness to work in a hybrid model based in Pune, India
Preferred
• Experience configuring chatbot conversations, skills, or workflows (Moveworks or similar platforms)
• Exposure to ServiceNow and/or Workday integrations
• Ability to manage multiple tasks and follow defined development standards
• Strong documentation skills and attention to detail
• Interest in building deeper expertise in HR technology and AI-driven solutions
Skills Required
- Bachelor's degree or equivalent practical experience
- 5 years of relevant technical experience
- Experience supporting or configuring enterprise SaaS platforms
- Basic experience working with integrations and APIs
- Experience supporting AI Assistants, chatbots, or similar automation platforms
- Strong analytical and problem-solving skills
- Basic understanding of HR processes and workflows (onboarding, offboarding, employee self-service)
- Ability to work collaboratively with global teams in a structured environment
- Willingness to work in a hybrid model based in Pune, India
- Experience configuring chatbot conversations, skills, or workflows (Moveworks or similar platforms)
- Exposure to ServiceNow and/or Workday integrations
- Ability to manage multiple tasks and follow defined development standards
- Strong documentation skills and attention to detail
- Interest in building deeper expertise in HR technology and AI-driven solutions
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
