Mountain Manager

Posted 2 Days Ago
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Kellogg, ID, USA
In-Office
Entry level
Travel • Hospitality
The Role
Leads all mountain operations for a ski resort, including lift and gondola operations, maintenance, patrol, snowmaking, grooming, vehicles, buildings, utilities, and safety. Develops emergency and operating plans, ensures compliance with standards, manages staffing, hiring, training, scheduling, supervision, budgets, payroll, and guest service. Troubleshoots operational issues, protects resort assets, and assumes General Manager duties when needed.
Summary Generated by Built In

Description

  

The resort features five fixed lifts, surface lift and a 3.1-mile gondola.  Mountain Manager must have thorough knowledge of lift operations and repairs.  Ability to troubleshoot problems as they arise.  Must have excellent communication skills to keep the mountain working efficiently and in coordination with other departments.  Be a proactive leader with a positive attitude that gets results and grows and educates his staff.  

ESSENTIAL FUNCTIONS:

The overriding and most important function of each and every employee is to either directly (by interacting with the guest) or indirectly (by providing the key support role to the guest experience) strive to provide the finest in friendly service and quality products.

At all times operates within and enforces SILVER MOUNTAIN policy.

Overall operational responsibilities for Lift Maintenance, Patrol, Snowmaking, Vehicle Maintenance, Building Maintenance, Water and Sewer Systems, Snow Grooming and Gondola/Lift Operations.

Develop, write and communicate operation plans for the key operational elements of the  business such as:

Chairlift and Gondola emergency procedures and evacuation.

Operating plans as necessary for Mountain Operations to meet ANSI and Industry standards. 

Overseeing Safety Plans as necessary.

Responsible for all hiring and proper training of all new employees. Is aware of the duties  of all employees to ensure proper training.

Ensures that all departments are adequately staffed at all times.

Responsible for the supervision and development of all supervisory personnel. This  includes, but not limited to, periodic reviews, weekly management team meetings,  goal setting meetings and follow-through. 

Responsible for ensuring that the schedules for all employees are prepared properly and  posted in a timely fashion.

Responsible for constantly motivating all employees to strive to attain Silver Mountain  objectives.

Responsible for all financial and budget preparation for the above-mentioned departments.

Responsible for the preparation of payroll from time sheets to all necessary reports and  paperwork ensuring everything is in compliance with state and federal laws

and Silver Mountain personnel requirements.

Responsible for the cleanliness and overall appearance of all operations.

Constantly strives to arrive at the basic aspects of Guest satisfaction.

Have working knowledge of all Silver Mountain Emergency  Preparedness Programs and  all essential support utilities.

Assume duties of General Manager in his absence.

Perform other duties as assigned or needed or may be required to assist in other  departments.

Must at all times keep secure Silver Mountain's assets which include the following:

Personnel, Monies, Products, Information, Buildings, Equipment, Records.

Requirements

   

QUALIFICATION REQUIREMENTS:

Must have good math skills.

  

Must possess a valid Idaho driver’s license.

Must have excellent communication skills. 

Must be able to prioritize and organize workload.

Must be highly motivated and organized.

Must be positive, energetic & helpful toward fellow employees and guests.

Must be able to handle complaints in calm, professional manner.

Must be able to deal with various personalities under all conceivable circumstances.

Must follow all procedures and guidelines as stated in the employee manual.

Must be flexible in work schedule.

Must have electrical experience.

Skills Required

  • Good math skills
  • Valid Idaho driver's license
  • Excellent communication skills
  • Ability to prioritize and organize workload
  • Highly motivated and organized
  • Positive, energetic, and helpful attitude toward employees and guests
  • Ability to handle complaints calmly and professionally
  • Ability to deal with various personalities under challenging circumstances
  • Ability to follow employee manual procedures and guidelines
  • Flexibility in work schedule
  • Electrical experience
  • Thorough knowledge of lift operations and repairs
  • Ability to troubleshoot operational problems
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The Company
Year Founded: 2010

What We Do

Silver Mountain Resort is a year-round resort located in Kellogg, Idaho, offering activities such as skiing, snowboarding, lift-served snow tubing, snowshoeing, and a bike park.

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