Wells Fargo is seeking to hire a Mortgage Underwriting Manager (VP), internally known in the organization as Business Accountability Manager to support our Home Lending Operations - Underwriting in Manila, Philippines.
In this role, you will:
- Manage and develop a team of specialists and coordinators tasked with activities in support of the business' risk mitigation activities
- Identify and recommend opportunities for process improvement, risk mitigation, and control opportunities
- Make decisions and resolve issues regarding resources, objectives, and operations of team to meet business objectives; interpret and develop policies and procedures for functions with low to moderate complexity and risk within scope of responsibilities
- Manage allocation of people and financial resources for team
- Mentor and guide talent development of direct reports and assist in hiring talent
- 4+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
- Experience in Business Execution, Implementation, Strategic Planning, or equivalent
- 4+ years of overall experience with at least 5+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows.
- 2+ years of team leadership or management experience
- Should have had underwriter credit authority in the past
- Graduate in commerce/finance/management stream or equivalent
- NMLS Safe Act Mortgage Loan Originator (MLO) License
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Strong stakeholder management and stateside partnership skills
- Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
- Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
- Make decisions and resolve issues regarding operations of the team to meet business objectives
- Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
- Manage allocation of people and financial resources for Business Execution
- Mentor and guide talent development of direct reports and assist in hiring talent
- Demonstrated knowledge/background in underwriting including credit scoring, credit systems, credit bureaus, and judgmental decisioning processes
- Supervise staff in tasks and processes to ensure timely completion, quality, and compliance in Underwriting
- Demonstrated strong people management skills required with ability to interact effectively with all levels of staff and management in an energetic and diverse environment and proven ability to train and motivate staff effectively
- Demonstrated track record in identifying inefficiencies and leading efforts to resolve and/or improve overall business processes
- Proven capacity planning and forecasting experience as well as an effective and efficient process to track results
- Develops metrics and tracks/ evaluates performance of processes, programs, services and initiatives
- Make decisions and resolve issues related to business operations under direction of the Underwriting management
- Ability to understand data, identify gaps and generate timely alerts to reduce/ eliminate gaps/ risks
- Excellent Spoken and written communication skills
- Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
- Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
- Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
- Demonstrate active listening skills to accurately capture information and address concerns.
- Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
- Collaborate cross functionally with Processing, closing & Sales teams for seamless communication and customer satisfaction
- The candidate must be willing to work within US hours
16 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Similar Jobs
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
